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Operations Management Trainer - Hamburg, Deutschland - PeckwaterBrands

PeckwaterBrands

Geprüftes Unternehmen

Hamburg, Deutschland

vor 1 Monat

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

We're a FoodTech scale-up with over £25m of funding, and we want to revolutionise food delivery through the licensing of 'virtual' food brands (brands designed for delivery), operated by anyone that runs a commercial kitchen - we think there's about 70,000 of them in the UK.

We offer kitchen operators everything they need to sell our brands through delivery Apps whilst continuing to run their existing operations.

In short, we're defining the future of the food delivery market

Nobody's growing as fast as us in the UK and Europe, and we're looking for great people to join us on our journey.

You will be responsible for delivering and driving our product and brand development process cross-functionally to support Peckwater Brands through its growth and scale processes.

The Operations Management Trainer (OMT) ensures successful launches and continuous operational excellence in partners' sites. They are integral to achieving high-performance ratings and meeting KPIs. This role includes overseeing and facilitating effective training, establishing positive partner relationships, maintaining brand standards, and conducting data analysis.

Tasks:

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Performance Management:

Deliver comprehensive training to partners on our bestpractice kitchen and operational processes. This includes ensuring the highest standards during brand launches, fostering an understanding of recipes, brand ethos, as well as how to optimise their kitchen and utilise the order and delivery tech provided
Monitor and report on critical operational metrics including average rating at the end of onboarding, percentage of ontime launches, and rating increase after followup trainings, using internal systems for accurate tracking and rep average bags sold in the first 12 weeks.
Work closely with the Performance Executives postlaunch to monitor performance metrics. Identify any gaps in performance and organise further retraining sessions as needed to ensure operational excellence.

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Onboarding and Partner Retention:

Support the end-to-end onboarding process, from setup and training to final go-live of partners, ensuring a smooth transition and mitigating any potential hiccups.
Foster positive relationships with partners, acting as the face of the company. Through respectful engagement, ensure efficient execution of performance frameworks which lead to partner success and satisfaction.
Contribute to partner retention by delivering a superior onboarding experience and continuous support, aiming to maintain low prechurn rates and high satisfaction levels.

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Stakeholder Collaboration:

Collaborate with peers in other regions to exchange knowledge, share best practices, and ensure a consistent approach to training and operations across markets.
Through the Head of Ops, engage with internal stakeholders, such as the Performance, Operations, Concept, providing critical feedback and insights from the ground level to help drive strategic decisions and process improvements.

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Process Efficiency and Innovation:

Constantly seek opportunities for process improvements and automation in operations, making recommendations for changes that enhance efficiency and reduce costs.
Contribute initiatives aimed at driving operational efficiency, including the introduction of new processes or systems, and training partners on their adoption and use.

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Compliance and Risk Management:

Carry out requested site visits and audits to verify compliance.
Identify potential risks associated with launches and ongoing operations, implementing measures to mitigate these risks and ensure smooth operations.
Work proactively to resolve any issues promptly, minimising their impact on partner operations and customer experiences

About you: