Global Customer Success Specialist - Berlin, Deutschland - Awin

Awin

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Purpose of Position

Our Awin Access solution is designed for micro-SMEs, start-ups and customers taking their first step in affiliate and partner marketing, where they can launch a self-managed programme pain-free without high cost or long commitment.

Awin Access launched in the UK in January 2020 after a pilot period, and is now available in Benelux, Germany, France, Italy, Spain, Portugal, Eastern Europe, Nordics, USA and Brazil.

As Global Customer Success Specialist you will be responsible for supporting the central Awin Access Customer Experience Team with a variety of risk management and publisher activation tasks to help drive performance and improve customer experience.

Whether that's addressing managing portfolio risk or driving the global publisher strategy including mass activation, education and awareness including MasterTag partners.

A fantastic opportunity to be part of a fast paced and dynamic team who are passionate to help progress the grassroot brands of the future.

Key Tasks

Supporting and taking ownership of short and long term departmental projects
Driving global publisher strategy including mass activation, education, awareness and small business opportunity enablement, with particular emphasis on MasterTag Publishers
Managing portfolio risk, including overseeing the advisory function for global opportunity tracking, error resolution, & risk triggers
Provide guidance to shape the strategy of the initiative in order to show demonstrable incremental GP, reduced churn, minimised risk or increased active partnerships.
Deliver against initiative specific OKRs.
The ability to be reactive to changes of advertiser or publisher behaviour relative to publisher enablement.
Be the first point of contact for the team or other internal stakeholders to topics relating to your area of focus.
Driving innovation for process improvement to maximise automation efficiencies.
Presenting confidently, both internally and externally, and competent at holding attention and comfortable in presenting to a senior level.

Skills & Expertise

2+ years' affiliate marketing experience
Enthusiastic, committed and an epic amount of tenacity
Excellent customer service skills
Ability to see the bigger picture and identify areas of opportunity and risk
Committed to growing the service division as quickly as possible, providing friendly and efficient support fast tracking advertisers
Seeks ownership and readily accepts accountability
Excellent time management and organisational skills to maintain own work flow and meet deadlines
Confident and excellent communicator with a keen attention to detail
Fast learner and eager to deepen knowledge and understanding
Numerate with a good level of knowledge of MS Office packages
Fluent German (spoken and written)

Our Offer
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Flexi-Week and Work-Life Balance:We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
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Flexi-Office:Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.
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Welfare: We provide you with a life assurance, travel insurance and a private health insurance that covers several types of health, vision, and dental treatments. Furthermore, you can take advantage of our Cycle to Work Scheme or Season Ticket Loan.
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Health & Well Being:With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
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Development:We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
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Remote Working:You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
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Appreciation:Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

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