Senior Systems - Darmstadt, Deutschland - BorgWarner

BorgWarner
BorgWarner
Geprüftes Unternehmen
Darmstadt, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Key Responsibilities:

  • Ensures first class IT Service Delivery across locations for infrastructure services
  • 2nd and 3rd Level Operations for Client, Mobile, Security, Web and Network related services
  • Independent troubleshooting and problemsolving incl. best practice sharing
  • Work within the global team to improve infrastructure services
  • Coordination and escalation of operational issues and solution proposals to Management
  • Support the launch of IT Service Catalog and Operations Process Framework
  • Supports new services in Security and Mobile Management
  • Helps to build IT service relationship with customers across levels and build up professional reputation
  • Creates strong morale and team spirit within the team while actively fostering wins/successes through results
  • Design, build and optimize workflows

Experience/Education:

  • Bachelor in Information Technology, Computer Science or comparable
  • 5 years working in Information Technology
  • 23 years working in a Client Service Team
  • Experienced in Project Management, especially in global infrastructure environments
  • 2nd and 3rd Level support experience in multilanguage
  • Experienced in technical troubleshooting (layer 74)
  • Experience in working in virtual/distributed teams
  • Support coordination across 1st 2nd 3rd level teams
  • Experienced in Service Management and/or ITIL Principles
  • Experienced in interacting with (Senior) Management
  • Experienced in Client/Server Infrastructures
  • Experienced with Microsoft OS (at least Win 7 / 10)
  • Experienced in Microsoft Office Applications
  • Technical and innovation affinity
  • Experienced with Apple IOS
  • Communication skills to interface with colleagues and customers across levels
  • ITIL and/or Prince2/PMI Certification a plus
  • Ability to use own judgment and initiative in problem resolution
  • Experience in Automotive (Production/Manufacturing IT) environment a plus
  • Understands Incident, Problem and Change Management Principles
  • Proficient in German, Effective in English, other European languages a plus

Internal Use Only:
Salary

Global Terms of Use and Privacy Statement

Please access the linked document by clicking

here

,

  • Career Scam Disclaimer:_
  • BorgWarner makes no representations or guarantees regarding employment opportunities listed on any thirdparty website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner's website to verify the authenticity of any employment opportunities._
Mehr Jobs von BorgWarner
Alle Jobs von BorgWarner anzeigen