Renewals Specialist - Frankfurt am Main, Deutschland - Aveva

Aveva

Geprüftes Unternehmen

Frankfurt am Main, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

AVEVA is a global leader in industrial software.

Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.

We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion.

We've also recently been named as one of the world's most innovative companies.

Job Title:
Renewals Specialist

Reports to:
Renewals Manager

Location:
AVEVA Office

Role Summary

Key Responsibilities

Achieve renewal quota and renewal objectives such as ontime renewals and escalated contract renewals.
Identify expansion opportunities and escalate the opportunities to the appropriate team to manage
Responsible for renewals process from first contact to close for the assigned customers:
Understand customer requirements
Introduce customers to the renewal cycle/process
Create and issue renewals quotations
Forecast Renewals Opportunity status
Track and expedite purchase orders
Close renewals opportunities Ontime
Provide process or quotation related support to Sales Account Managers and Customer Success Managers
Other Duties may include:
Support evolving renewal processes aimed at improving renewal efficiency
Provide accurate reporting specifically for Late Renewals, Renewal migration and Churn including reasons for cancelation for analysis
Assist Business with any other activity required to fulfil role

Essential Capabilities

Experienced in customer facing administrative role, for example Sales Administrator, Customer support administrator or Marketing coordinator. Early career sales professional looking to gain solid experience of a volume business model.

Desirable Experience

Behaviors

Put people first, working effectively with individuals and teams, customers and partners
Plan ahead and work in a systematic and organized way.
Focus on customer satisfaction and deliver a quality renewal customer experience.
Commercially aware and business minded
Communicate and network effectively.

AVEVA is an Equal Opportunity Employer.

We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.

We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.