Customer Success Executive - Frankfurt am Main, Deutschland - Bruin

Bruin

Geprüftes Unternehmen

Frankfurt am Main, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

The successful
Customer Success Executive will take responsibility for the following duties:

Providing excellent client service including handling client queries and issue resolution
Partner with the sales team to meet and exceed sales goals
Be the first point of contact client queries and incoming calls
Act as a team to provide full territory coverage and continuous, consistent service
Anticipate future customer needs and seek out opportunities to address them before issues arise
Dealing with clients (both in person & virtually) in a friendly manner
Provide pre and post meeting/event support including setup and meeting coordination (materials, event space, postevent followup, etc).
Drive crossfunctional collaboration on servicerelated efforts
Utilise company CRM database to effectively manage client activity

The successful
Customer Success Executive will meet the following criteria:

2+ years experience within fintech or financial services
Excellent German language (verbal & written)
Holds a bachelor's degree or equivalent
Experience in a role where there has been the need to provide outstanding client experience, such as a role in sales support or client service
Understanding of the financial industry and its current trends
Techsavvy
Comfortable engaging with clients and prospects in all phases of the sales and relationship management process

This is an exciting opportunity to be part of a well-established firm's latest start-up during their initiation phase.