Customer Care Specialist - Berlin, Deutschland - Zalando

Zalando

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

INCLUSIVE BY DESIGN:

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WHAT WE'D LOVE YOU TO DO (AND LOVE DOING):

Deliver calm and smart decisions in high-pressured situations while paying attention to detail
Define and solve our Finnish customers queries in a timely manner
Develop great customer relations by exceeding expectations as the face of Zalando and ensure the best possible customer service
Think fast and work proactively to master our dynamic and fastpaced environment

WE'D LOVE TO MEET YOU IF:

Regardless of your background, you are customer focused and passionate about excellent customer service, ideally you have worked in a customer care specialist role before or you have gained first experience with customers
You are Focused even under pressure, you take the right conclusion from our customer's feedback and actively support the improvement of our customer service. You know your way around a computer
You can empathize with the needs of the client and you're able to find creative, suitable solutions for our customers
You possess excellent knowledge of Finnish, in written and spoken form and furthermore you have strong communication skills in English

OUR OFFER:

Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available