Kapitän des Saals - Essen, Deutschland - Cybrosolutions
Beschreibung
Restaurant in Barcelona city, with a modern and pioneering concept of innovative, creative and sustainable Mediterranean cuisine, is looking for a head waiter to take responsibility for the operation of the restaurant.
If you enjoy challenges, modern gastronomy, are looking for a stable project and have a passion for customer service, this is your opportunityYour
RESPONSIBILITIES will include:
- Directing, supervising and evaluating the proper functioning of the restaurant and the waitstaff.
- Controlling expenses, maintaining ratios to meet set objectives and identifying possible improvements.
- Efficiently managing the restaurant and ensuring compliance with internal regulations and protocols.
- Taking responsibility for table reservations and assignments.
- Providing support to the waitstaff when necessary.
- Participating in the selection of new waitstaff members.
- Coordinating, training, supervising and leading a team of 45 people.
- Creating schedules, days off, and holiday replacements.
- Conducting training and motivation sessions for the team and holding regular meetings.
- Supervising the team to ensure quality and excellence in service.
- Having knowledge of the products and methods used to prepare dishes and the menu, and making new proposals for the menu.
- Managing orders and purchases from suppliers.
- Taking responsibility for cash registers.
- Ensuring compliance with hygiene and cleaning regulations.
- Resolving and mediating complaints or incidents.
- Ensuring customer satisfaction and loyalty.
- Establishing new strategies, procedures and/or innovations to improve service.
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