Customer Success Partner - Walldorf, Deutschland - SAP

SAP

Geprüftes Unternehmen

Walldorf, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

We help the world run better

Job Description Overview

Duties and responsibilities

Develop strategic plan for achieving software adoption and business results across a large customer portfolio
Monitor implementation process and manage customer relationship post deployment, providing the tools and resources necessary for the customer to succeed
Regularly engage with customers to benchmark performance, establish KPI's, provide best practices and address issues
Work closely with customers to ensure high levels of satisfaction
Responsible for developing a customer account plan
Maintain communication with Procurement functional groups which can positively impact customer's adoption and / or resolve customer's issues
Responsible for securing software renewals
Conduct customer business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that
Develop and execute quarterly plans that improve product adoption across assigned customer portfolios

Preferred Qualifications

Bachelor degree
Proficient in German and English
13 years of Customer Management experience
5+ years of overall business procurement experience
Experience in Consulting, account management, SaaS renewals
Contract negotiation experience on either the buy or sell side
Experience in professional services with a focus on supply chain management
Experience in procurement and Cloud technologies
Analytical and commercial savvy
Problem solving attitude with a customer focus

We build breakthroughs together

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID:
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Work Area:
Sales |
Expected Travel: 0 - 10% |

Career Status:
Professional |

Employment Type:
Regular Full Time |

Additional Locations:
#LI-Hybrid