Support Specialist - Berlin, Deutschland - Recruitment Room

Recruitment Room
Recruitment Room
Geprüftes Unternehmen
Berlin, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Company mission:


As an innovator, we have been combining established standards with new technology trends in our cloud, hardware and VM solutions for over 18 years.

We see it as our task to help companies of all sizes to work together and make their communication as simple as possible.


Core Values:


  • Working together is at the centre of what we do
  • We value respectful interaction at eye level
  • Hierarchical thinking = out of place
  • Everyone is on a firstname basis including the management

Requirements:

Professional experience in a similar position in the field of telecommunications appropriate to the position

Strong service mindset as well as a confident and friendly demeanour when talking to customers

Very good knowledge in the following areas: SIP/VoIP, Web servers and networks (TCP/IP), Linux

Knowledge of Java and PostgreSQL

Extensive experience with VoIP telephone systems

Strong analytical skills

Very good knowledge of German (C1) and good written and spoken communication skills

Thorough and independent working style


Tasks & Responsibilities:

Recording, analysing and documenting software errors

Reproduction of reported errors

Close co-operation with the internal development department and the support teams

Preparing and passing on knowledge to colleagues (M/F/d) in the support teams


Core Benefits:

1) Health initiatives and pension plans.

2) Up to 2 weeks of work from the EU abroad annually.

3) Corporate benefits program with various discounts.

4) Free company parking.

5) Personal development opportunities

6) Regular company events

7) Startup Vibe


Hiring Process:

1)

Video interview with HR, possibly also directly with the specialist department:
Get to know the company personally and present the company to pick up applicants

2)

Second interview (costs are covered):

In-house with familiarisation day (also for remote positions) (3-6 hours depending on the position): You get to know the team and the office.

Interview with team lead and small test tasks followed by a final technical interview (relaxed atmosphere & no pressure situation)

3) Offer/ Decision
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