Customer Service Clerk - Moers, Deutschland - Ingersoll Rand

Ingersoll Rand
Ingersoll Rand
Geprüftes Unternehmen
Moers, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Your tasks:

  • Independent entry of orders and customer orders
  • Checking delivery dates, delivery conditions, stock levels, offer prices, etc.
  • Creating order confirmations or other internal orderrelated receipts/documents
  • Creating documents for production and the warehouse
  • Clarifying and creating invoices, credit notes, discounts, etc.
  • Preparation of quotations for systems and original parts within the specified technical and financial framework, including all calculations, queries, research, etc.
  • Clarification of missing information with technology, production, shipping, service and customers
  • Independent determination of the information required to prepare quotations
  • Representation within the team and taking over their tasks
  • Supporting your own customer base
  • Initiating and tracking new customer installations
  • Initiating and tracking new part installations
  • Carrying out compliance checks (AMBER process, consultation with legal department if necessary)
  • Ensuring price maintenance in the 'proAlpha' ERP system
  • Filing and documentation of quotation and order documents
  • Storage of customer information, quotation information
  • Reporting according to the supervisor's specifications
  • Communicating technical information to customers and internal departments
  • Ensuring customer contacts and customer care
  • Support with mailing and promotion campaigns
  • Acceptance of customer complaints
  • Support with price adjustments in the area of marketing (price lists, etc.)
  • Occasional visits to customers and trade fairs

Your qualifications:

  • Completed commercial training (e.g. industrial clerk) with technical experience
  • At least three years of professional experience after completing training
  • Ability to work in a team
  • Good knowledge of English
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