Gtm Operations Specialist - Berlin, Deutschland - Lightspeed Commerce

Lightspeed Commerce

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Hi there Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

Purpose of the Role:

Reporting to the Team Lead, Sales Support & Compliance EMEA (Europe, Middle-East, Africa), you will be responsible for checking the accuracy and quality of business processes and ensure it's within the standard set by the company.

This role is central to maintaining the accuracy of the data within our CRM and supporting our sales and customer teams to get our customers' business up and running with Lightspeed in no time

The Role and Tasks:

Review deals closed by sales teams for being compliant to rules and requirements from departments such as Legal, Finance, Information Systems and SOX Compliance
Ensure accuracy of data and processes in our CRM systems
Process corrections in CRM system where needed
Refund of subscriptions
Pricing adjustments
Invoice tax correction
Tools used are Salesforce, Slack, Zendesk, Google Sheets, electronic payment processing platforms and various backends of software products
Perform general administrative activities necessary to assist internal stakeholders
Other responsibilities and special projects may be assigned by management

Attributes & Skills:

Ability to thrive under pressure in an extremely fastpaced environment
Resultsdriven, selfmotivated, and autonomous
Comfortable in technical environments
Good time management, multitasking, flexibility and organization skills
Someone not afraid to ask questions and dig deeper for information, resourcefulness is highly appreciated
Strong attention to detail, accuracy of customer related data
Feeling of responsibility for handling various kinds of customer data confidentiality
Mindset of being problemsolving, with a demonstrated ability to anticipate change and proactively adjust priorities
Polished communication skills in English

Great if you have, not a must:

Previous experience in a similar or CRM administration, System Operator role
Understanding for financial topics, balances, credits
Understanding for Information system flows
Previously working with salesforce
Previously working in SaaS industry companies

What you can learn in this team:

How an Enterprise functions
Intracompany communication skills
Crossdepartment information gathering to solve tricky cases
By having contact with various departments, you learn Financial, Legal, System Operations, Sales Management & Commission aspects

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.