Customer Service Representative - Hochheim am Main, Deutschland - Tetra Pak

Tetra Pak

Geprüftes Unternehmen

Hochheim am Main, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet.

By doing so we touch millions of people's lives every day. And we need people like you to make it happen._

Job Summary:

We are looking for a CSR who will be responsible for our back office activities related to order management, design handling and logistics, linked to operational excellence which also includes offering quality service with innovative solutions to drive customer satisfaction.

In this permanent role you will be
based in Hochheim, Germany.

What you will do:

As Customer Service Representative you will be responsible for:

Ensuring and implementing order management processes (decor administration, order administration, invoicing and logistics)
Customer care through Salesforce system
Maintaining reports for sales and delivery handling
Close collaboration with front office to provide the best possible service to customers
Identifying opportunities for improvement and advancing the supply chain service level in packaging material and additional material
Constant communication with production planning to ensure on time and full orders confirmation
Constant communication with logistics team in regards of deliveries
Taking special tasks and independent projects (further development of key figures)

We believe you have:

We believe you have:

Customerfocused mindset
Selfdriven, proactive and highly structured approach to work
Ability to handle multiple tasks and prioritize amongst them
Ability to work independently and take additional tasks

-
Fluent German language skills and business level of English proficiency:

Good working knowledge of MS Office
SAP experience is an asset
Minimum 1 year of experience in Customer Service or similar
Good communication skills and being a team player

We Offer You

A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
A culture that pioneers a spirit of innovation where our industry experts drive visible results
An equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements