Alexander Mcqueen Client Advisor - Berlin, Deutschland - Groupe Kering

Groupe Kering

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Summary

Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen.

The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity.

Integral to the McQueen culture is the juxtaposition between contrasting elements:
femininity and masculinity, fragility and strength, tradition and modernity.

Under the creative direction of Sarah Burton, the house produces critically acclaimed collections, driven by unparalleled vision and respect for craftsmanship.

Burton was made Head of Design for womenswear in 2000 and was appointed Creative Director in 2010. The luxury brand was founded by Lee Alexander McQueen in 1992. Among the greatest fashion designers of his time, the legacy of his work lives on.

Job Description:

Your Opportunity:
Alexander McQueen is looking for an exceptional Client Advisor to join the team of Berlin.

How you will contribute:

Present the Alexander McQueen universe, by giving details on collections and inspirations with a storytelling approach, when needed
Serve customers accordingly to Alexander McQueen selling ceremony
Guarantee cross and upselling for all product categories
Highlight the House knowhow and differentiation by maintaining a high level of product knowledge keeping relevant with market trends and competitors
Ensure client satisfaction, engagement and that the qualitative standards required by our House are maintained
Actively develop new clients and consistently strengthen existing client relationships
Handle customer complaints, seek assistance where necessary, ensure issues are resolved in order to satisfy the customer while respecting the requirements of the company
Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met
Keep up to date with customer requirements and operating procedures.
Adhere to Security and Health & Safety regulations
Keep up to date with customer requirements and operating procedures.
Ensure personal appearance and presentation are strictly in line with company standards
Understand current products, trends and collections and ensure that customers are informed

Your Skills and Experience:

Product sensitivity and a strong market and fashion trends knowledge, a good general culture level
Excellent interpersonal skills, good listening ability
Adaptability, Natural Curiosity, Authenticity
Availability, reactivity
Openminded and/or creativity driven
Sales driven, social, open and ambitious team player full of drive and optimism
Strong passion for the brand
Be open to feedback and communicate with your team and managers in a clear and straightforward way
Ability to multitask and handle the pressure of a busy day
A willingness to learn and improve
English, third language appreciated

This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow.

Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.

Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Job Type

Regular

Start Date

Schedule

Full time

Organization

AlexanderMcQ Trading GmbH