Senior Specialist, Customer Operations - Munich, Deutschland - Analog Devices

Analog Devices

Geprüftes Unternehmen

Munich, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Analog Devices (

NASDAQ:
ADI) designs and manufactures semiconductor products and solutions.

We enable our customers to interpret the world around us by intelligently bridging the physical and digital worlds with unmatched technologies that sense, measure and connect.

Customer Support Representative

Primary responsibility is to provide best-in-class commercial support to assigned customers and, working with the ADI field sales organization, maximizing customer satisfaction to support ADI's business growth targets

Key Tasks:

Review customer forecasts and in the event of discrepancies with sales forecast, proactively help to reconcile sales forecast with existing backlog and shipments in order to meet customer demands and ensure that these are linked to revenue, production, and inventory plans
Maintain the sales forecast in the CFIT (Customer Forecast Interface Tool) according to corporate requirements
Track sales projects (pricing, sample shipments, preproduction orders) for the account team
Manage pilot production and ensure delivery during this phase. Ensure new product samples and xgrade production requirements are well understood by planning and manufacturing with a view to support the customer's required date
Ensure correct pricing is reflected in ADI pricing system
Along with the account manager(s), prepare for the customer contract negotiation; work with the contract center to help prepare the RFQ and assist the negotiation team during facetoface discussions, as required
Manage pricing requests and communicate them internally and externally
Ensure timely communication to customer of discontinuance notifications and manage last time buy quantities with the customer and planning
Use customer portals for quote communication when appropriate
Participate in account reviews and represent ADI in discussions on customer's forecast accuracy versus consumption of forecast
Provide ad hoc reports to RSDs, RSMs and account managers
Support escalation issues for assigned accounts as required
Prime contact and customer advocate within ADI for assigned accounts
Participate in customer / corporate projects where applicable

Competencies:

Strong communication skills, written and verbal
Ability to work as part of a team and across teams
Sound commercial acumen
Ability to work in a fastpaced environment
Ability to work in a matrixed organization

Requirements:

Bachelor's Degree or equivalent
Experience in semiconductor or similar industry desirable
Fluent spoken and written English; additional language of benefit
For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce
Bureau of Industry and Security and/or the U.S. Department of State
Directorate of Defense Trade Controls. As such, applicants for this position except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) may have to go through an export licensing review process._
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group._

Job Req Type:
Experienced

Required Travel:
Yes, 10% of the time

Shift Type: 1st Shift/Days