Customer Support Specialist - Hamburg, Deutschland - ApoQlar
Beschreibung
About Apoqlar
ApoQlar is transforming the practice, experience, learning, and sharing of medicine with VSI HoloMedicine, a certified mixed reality platform leveraging Microsoft HoloLens hardware.
The VSI HoloMedicine is FDA and CE approved, active in 50+ reference sites globally and a registered trademark in the EU, Singapore and the USA.
As Customer Support Specialist, you will play a key role in our support efforts by providing global customer care, training and enhancing existing support structure.
Responsibilities:
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Troubleshooting: Identify, analyze, and resolve technical challenges related to our medical device software.
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System Enhancement: Take the lead in improving our existing support system, contributing your innovative ideas, and implementing enhancements to elevate the system's functionality and user experience.
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Documentation and Knowledge Management**: Create and maintain support documentation to efficiently address customer queries and promote knowledge management.
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Feedback Collection: Capture customer feedback and relay relevant information to development and product teams for continuous software improvement.
Requirements:
- Completed education in engineering, business, or a comparable qualification.
- Knowledge in the field of medical devices is advantageous.
- Strong problemsolving skills and analytical thinking.
- Excellent communication skills and enjoyment of customer interaction.
- Team spirit and the ability to work effectively in an interdisciplinary environment.
- Excellent communication skills with fluency in German and English, spoken and written.
- Opportunity to positively impact the lives of patients, students, and surgeons around the world
- Chance to not just shape but also create an entirely new market in healthcare using medical mixed reality
- Work alongside a multicultural and international team over 10 countries represented in our office
- A flat hierarchy with direct access to the founding team
- High degree of ownership with the opportunity to drive projects forward on your own or with a team
- Gain international marketing experience across multiple continents
- Competitive compensation structure and ability to grow quickly in an expanding team
- Are you interested in helping us shape an entirely new market in healthcare and advancing next generation medical technology? _Then_ _we_ _look_ _forward_ _to_ _hearing_ _from_ _you__
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