Customer Care Representative - Munich, Deutschland - inveox GmbH

inveox GmbH

Geprüftes Unternehmen

Munich, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Your tasks

Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment?
If so, we have an exciting opportunity for you to join our team as a Customer Care Representative (M/F/d)

At inveox, we are driven by our customers' satisfaction and we believe that every interaction is an opportunity to make a positive impact.

As a Customer Care Representative (M/F/d), you will be at the forefront of our customer experience, actively engaging with customers and senders to build lasting relationships and address their unique needs.

You initiate phone calls and video calls to engage with customers in a proactive manner, ensuring that their concerns are addressed promptly and effectively.
You establish a positive rapport and build longterm relationships with healthcare professionals, understanding their specific challenges and providing tailored solutions.
You actively seek opportunities to uncover customer pain points and understand their unique needs, going above and beyond to exceed their expectations.
You follow up on incidents or customer requests within both internal specifications and externally promised service level agreements (SLAs), ensuring that every interaction is tracked and documented accurately within our CRM.
You conduct thorough conversations with customers to identify any challenges or issues they may be facing, actively listening and demonstrating empathy to understand their concerns and frustrations.
You troubleshoot problems and provide appropriate solutions or escalate issues to the relevant teams, ensuring a seamless resolution for the customer.
You stay updated on product enhancements, new features, and industry trends to educate customers on their benefits, becoming a trusted advisor and resource for their needs.
You identify upselling opportunities based on customer needs and effectively communicate the value proposition of additional products or services, contributing to the growth of our business while providing additional value to our customers.
You maintain uptodate and accurate customer profiles and account information, ensuring that our records are comprehensive and reflect the latest interactions and preferences.

Requirements:

You have proven experience in customerfacing roles, preferably in the healthcare industry and are experienced in actively engaging with customers via phone calls and video calls.
You convince with your excellent verbal and written communication skills, strong listening skills and the ability to understand and empathize with customers.
You ability to connect with customers on an emotional level and understand their needs and challenges is exceptional and it helps you build and maintain longterm relationships with healthcare professionals. Your strong organizational and time management skills help you to prioritize customer interactions and followups.
You are proactive and selfdriven, which you show by proactively reaching out to customers to initiate conversations.
You are selfmotivated and able to work independently while achieving set goals. You also have the willingness to continuously learn and stay updated on product enhancements and industry trends.
Your familiarity with medical products, healthcare technologies, or relevant industry knowledge, makes you even more interesting to us.

You have an exceptional attention to detail in maintaining accurate records and documentation.
Your collaborative mindset and the ability to work effectively with crossfunctional teams shows that you are a teamplayer. Also it is important to share customer feedback and insights to improve products and processes.

Note:

While an academic background is not required, relevant experience and the ability to effectively communicate and engage with healthcare professionals are crucial for this role.

Why inveox?

To the Top: At inveox, we don't see our employees as resources, but as talents That's why we offer you many opportunities for personal and professional development
Work-LifeHarmony: We support you in achieving the best performance through flexible working time models and home office option
Meet & Mentor: At inveox you work together with experienced experts, have the opportunity to meet renowned industry experts and receive an introduction to the German startup community
Learn & Grow: In addition to support within and outside your team, you will receive regular feedback and personal coaching as well as methodical and practical training to promote your professional growth
Team Spirit: You can expect regular team barbecues in the warm months, fitness sessions together, a Christmas and a summer party and lots of team events