Virtual Customer Success Partner Associate - Berlin, Deutschland - SAP

SAP

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

We help the world run better

YOUR FUTURE ROLE**In this role you will be working in a cross-functional team who strives to embody customer focus, collaboration, and trust. We are looking for people who share our passion for creating products that people love to use. To thrive in this role, you are someone who appreciates close collaboration, open communication, and holistic solutions.

Manage the overall SAP Signavio tech touch customer relationship in alignment with internal stakeholders
Accountable for customer's overall success with a strong focus on administrative topics such as working on contract and billing requests, account updates, and renewals
Assist with improving internal processes and customer facing outreaches
Share insights about customer use cases and issues with SAP Signavio leadership
Assist with content / best practices creation for tech touch customer segment
Creative writing of blog posts in the online customer community

YOUR PROFILE

Prior experience in Customer Service or in a customer facing role that includes mass communication
Ability to collaborate, build strong relationships internally and support communication campaigns
Ability to proactively engage across functions (Sales, Services, Marketing, Product Management & others)
Excellent organizational, time management, and communication skills
Passion for customers and their success
Experience in business process management / business process consulting (optional)
Business fluent in German and English

ABOUT THE TEAM

Building on SAP's intelligent enterprise strategy, it is the mission of SAP Signavio to assist our customers in navigating through their digital transformation and help them understand and improve their business processes in a data-driven way.

With the acquisition of Signavio, a recognized and strong market leader in the process excellence and intelligence area, we are creating a comprehensive, end-to-end SAP Signavio offering for our customers.

Our purpose is to help our customers innovate in an ever-changing world.

We build breakthroughs together

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID:
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Work Area:
Sales |
Expected Travel: 0 - 10% |

Career Status:
Graduate |

Employment Type:
Regular Full Time | all other locations in Germany possible as well #LI-Hybrid