Learning Management System Help Desk - Berlin, Deutschland - Vector Synergy

Vector Synergy

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Location:

Off-Site

Security Clearance:

NATO Secret

Reference No:

2024‐0091 / Off-Site

Skills, knowledge, experience required:

Experience in a help desk or technical support role, preferably with exposure to Learning Management Systems;
Ability to work independently and manage multiple tasks simultaneously;
Demonstrated ability to work collaboratively in a team environment and interact positively with multiple departments;
Excellent written and verbal communication skills, capable of conveying complex technical information in a user‐friendly manner;
Demonstrated ability to handle stressful situations with calmness, ensuring the user feels supported throughout their interaction;
Empathetic and patient, understanding the frustrations users may feel and aiming to alleviate them;
Positive attitude and a genuine desire to assist and educate users;
Strong analytical skills, capability to quickly identifying issues and determining the most efficient resolution;
Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2‐C1/Upper Intermediate‐Advanced level).

Desirable:

Proficiency in using diagnostic tools to troubleshoot technical issues;
A strong understanding of cybersecurity practices and protocols, ensuring the safety and privacy of user data;
Knowledge and experience of working with NCI Agency;
Knowledge and experience of working with the NCI Academy;
Knowledge and experience with agile implementation methodology.

Duties/role:

Activating user accounts;
Addressing issues related to locked accounts, password resets, and reactivations;
Addressing issues related to older LMS accounts;
Offering guidance on account creation;
Resolving account duplication issues;
Analyzing credentials, making necessary changes, and securing POC approvals;
Addressing delivery failures by checking and modifying accounts;
Providing support to cyber security incident investigations;
Resolving access issues, including assisting users in course search;
Addressing contentrelated issues and forwarding correction requests;
Assisting users with issues in tracking learning progress in the LMS platform;
Resolving issues with the generation of course certificates;
Acting as a liaison with course developers;
Assisting in the upload and testing of new courses;
Managing the mailbox, adhering to protocols, and maintaining or enhancing response times.

VECTOR SYNERGY sp. z o.o., ul.

Marcelińska 90, Poznań, NIP PL , REGON , KRS:

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,