Community Support - Munich, Deutschland - InterNations

InterNations

Geprüftes Unternehmen

Munich, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

We are looking for Support coverage on weekends from April onwards. Applicants must be enrolled at a German University and you are welcome to work remotely from anywhere within Germany.

About the Role:

Ever wonder what it takes to keep a social network up and running? As part of the Community Support Team, you'll be the interface between the people who use InterNations and the developers who create it.

The Community Support Team helps the rest of the company understand our members' perspective and are advocates for the member experience.

As a Community Support (Customer Service) Working Student you will:

collect member feedback to share internally with the team

- assist in creating or upgrading our templates and FAQs
- draft measures to improve customer loyalty and engagement to drive growth
- support other Community Engagement teams over the weekend and monitor incoming activities on our live platform

You meet the following requirements:

- university student of any field of study
- excellent written and spoken English
- availability during weekends and on public holidays
- strong communication, empathy, and diplomacy skills
- experience with online communities is a plus
- experience abroad and cross-cultural proficiency desired

**Are you the right one for the job?