Service Design - Berlin, Deutschland - AVIV Group

AVIV Group

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Company Description

You'll join one of the world's largest privately owned real estate tech companies and a subsidiary of Axel Springer.

Our mission is to unlock everyone's perfect place You'll work across some of Europe's best-known digital real estate brands including Meilleurs Agents, Groupe SeLoger, Immoweb, Immowelt, Housell and Yad2.

You're most productive when you have the autonomy to work with true flexibility.

That's what we offer you here at AVIV Group.

You'll be offered the opportunity to work remotely with the freedom to tell us which tools you need to be successful.

What we do in platform experience
We are building the foundation to become the leading proptech platform in Europe.

The internal services we provide connect the different product areas and provide the best tooling for our internal departments who are in contact with our customers daily.

This contains back office processes to manage classifieds and leads, client and user data management, moderation and fraud detection, and client onboarding.

Job Description:

WE ARE LOOKING FOR AN INDIVIDUAL WHO CAN:

Connect different services and tools to create a coherent journey for our internal and external customers.
Identify potential optimizations in our processes which connect different local teams in France, Germany and Belgium with crossEuropean product teams and help them to exchange the right information across the user journeys.
Help to identify new opportunities to enhance our services and provide the best possible experience to our customers.
Work closely with different stakeholders across Europe and involve them in finding solutions that make a difference from various points of view.
Map complex processes to harmonise them and increase clarity on the status quo as well as the weak spots.
Drives user centricity across all layers and convinces others to focus on the user needs while creating solutions.

Qualifications:

AN INDIVIDUAL WHO HAS:

Thought services beyond digital interfaces and worked across various teams to connect them toward a standard solution
Used various data sources to inform decisions.
Proven ability to facilitate workshops and other collaborative formats to cocreate services with interdisciplinary teams.
Optimised services end to end
Strong knowledge of service design methods such as Journey maps, ecosystem maps, business model canvas and service prototyping.
At least 3 years of experience in Service Design, Design, UX, CX or related field.
Strong communication in English (spoken and written).

Additional Information

WHAT WE OFFER YOU:

We are one of the leading PropTech platforms in Europe. If you've ever rented or purchased a property then you may have used one of our classified portals. This is a great time to join us to help elevate our AVIV brand.
A high visibility role in our organisation reporting into our Director of Talent Acquisition.
The opportunity to work hybrid within our operating footprint with international travel to our locations in France, Belgium and Germany.
The autonomy to work in a style which suits you to be the most productive
The freedom to tell us which tools you need to be successful in your job so we can set you up to make it happen.