Operations Associate - Berlin-Kreuzberg, Deutschland - Medbelle

Medbelle

Geprüftes Unternehmen

Berlin-Kreuzberg, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

About this role:

As the first digital hospital, we are rebuilding the healthcare experience from scratch.

This is what allows us to provide patients with an outstanding level of care that we would love to experience ourselves.

Backed by renowned international investors, we are helping an ever-growing number of patients receive the highest quality of medical procedures the UK has to offer.

To help us maintain this level of care, we need to expand our Operations team with highly motivated and passionate people who thrive in a fast-paced and dynamic work environment.

As an Operations Manager, you will be a crucial part of fulfilling our mission to raise the standard of secondary care and make it accessible to all by organising all steps for our patients, so they can receive the best medical outcomes and the smooth treatment journey they deserve.

Together with the rest of the team, you will create a new way of treating orthopaedic patients in the UK and beyond.

What you will do:

Ensure the seamless running of our patients' journeys, so patients can be at ease from first contact to the moment they are discharged from our care
Act as the main point of contact for our partner surgeons and their admin teams, working together to organise everything for our patients, from consultations and surgery dates to other medical appointments and the payment of invoices
Assist the onboarding of our partner surgeons and their admin team by introducing them to our digital structures and workflows, and setting fair and competitive prices for our care packages
Work closely together with our Patient Care, Partnerships and Product teams to enable the best patient experience
Continuously improve internal processes and the ways we work with our partner surgeons and hospitals

Who you are:

You have at least two years of experience in Operations, Logistics, Executive Assistance, Customer Service or Secretarial Services
You have impeccable time management, prioritisation and organisational skills
You can balance working efficiency with a keen attention to detail
You can remain calm and focus on the outcome for the patient in a fastpaced, targetdriven environment
You are a proactive problem solver who can find root causes, develop new best practices and easily adapt your working style accordingly
You are a selfmotivated individual who also excels in a team
You hold a valid working permit for Germany

Bonus points:

You have experience using Google Sheets or Excel
You have experience working in Healthcare
You have experience working in startups

What we offer:

Competitive salary + benefits
Rewarding work helping patients get the best treatment with the best surgeons in the smoothest way possible
Flexible workingfromhome schedule including up to 4weeks per year of fully remote work from anywhere in the world
Competitive yearly holiday allowance
Urban Sports Club (Allsports/gymsinone) membership
Mental health support with a subscription to Mindsurance coaching and therapists
An inoffice Yoga/meditation space as well as a subscription to the Headspace meditation app
Independent Cultural Societies are provided with a generous budget to organise events, meetups and cultural exchange evenings for themselves and the wider team
Employee Training & Development budget
Corporate benefit discounts and Quarterly Awards
Generous social budgets for project lunches, department dinners or drinks with the team
German classes to help the team integrate and settle in Berlin
Weekly company brunches & lunches & Friday drinks, fresh fruit, snacks, fairtrade coffee, and Yorkshire Tea is available in our kitchen every day. We also collaborate with local startup GoTiger App to provide us with weekly rotations of exciting Asian food for your enjoyment throughout the week
Regular team events including BBQs, Boat Parties, Stammtisch, Sports Days, Pub Quizzes, and annual team offsite and Summer and Christmas parties

Total duration: 1-2 weeks

We believe in giving everyone an equal chance. We want to find out if you have the necessary skills, independent of your background, gender, ethnicity, age etc. and take active steps to reduce any potential bias in our recruitment process._
Recruiter call: If you pass the initial screening, we will be in touch to schedule an initial video call. The goal of this initial video interview is to learn more about you and what you are looking for. This call is also an opportunity for you to learn more about Medbelle and the role so that we can both evaluate if there is a mutual fit.
Assessment Centre: Stage 1: If this all goes well, we will be in touch to schedule a facetoface interview with the Orthopaedics Team Lead and Orthopaedics Operations Manager. This will allow you to show how your experience will help you contribute to the role and department. Your interview will be evaluated right away while you will have a short break.

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