Cloud Operations Service Manager - Freiburg im Breisgau, Deutschland - Jedox GmbH

Beschreibung

What is Jedox?

Jedox is an Enterprise Performance Management (EPM) SaaS platform that empowers business professionals to capture data, share knowledge, and align on common goals across the organization. Organizations can streamline any data-driven process – from strategic planning to complex predictive analytical models or operational performance monitoring. We empower organizations to deliver adaptable plans that outperform expectations.

Jedox planning and performance management solutions power your business to achieve a culture of decisiveness and confidence, enabling you to react quickly to changes, plan for opportunities, and uncover what you didn't know was possible.

As a Cloud Operations Service Manager, you will be responsible for overseeing the cloud infrastructure and services within the organization for all Jedox customers. The Cloud Operations Service Manager collaborates with various internal teams and stakeholders, to support the organization's cloud strategy and operational goals. The selected candidate will have overall responsibilities for the day-to-day Infrastructure operations of Cloud Services, including the roll-out of patches and upgrades, change and event management, incident response, capacity planning, availability management, BC/DR etc.

Position is to be filled with an individual currently located in Germany. Remote, hybrid, and onsite working models are all offered with offices located in Frankfurt and Freiburg.

Candidates located outside of Germany would be required to relocate.

More information about our locations and company can be found here

Your Responsibilities

In this role, you will:

• Lead teams of external cloud engineers to provide guidance, set priorities, and foster professional development.
• Collaborate with Jedox Support, Development, Engineering teams, and other peers to enable an operational environment for new and existing services on the Cloud Infrastructure.
• Respond to incidents, escalations, outages, and other operational issues in a timely and effective manner so as to minimize the impact on Jedox customers.
• Ensure that the cloud environment meets Security, Audit standards, and compliance regulations.
• Monitor and optimize cloud spending to make sure resources are used efficiently and cost-effectively.
• Implement and test backup, disaster recovery, and continuity plans to ensure data and services are protected in case of failure.
• Continuously monitor and optimize the performance of cloud-based applications and services.
• Collect and report on key operational and service level agreement metrics.
• Enable dashboards and reports, to enable data-driven decisions and improvements across the whole Cloud Department.
• Develop and maintain organizational policies, procedures, and processes to expand the Knowledge Management for Cloud department.

Your Profile

We are looking for a combination of the below skill sets and attributes:

• 5+ years of experience in a customer facing role in Cloud & Infrastructure Operations, Cloud Support, Service Delivery or any similar field.
• 3+ years of experience in People Management and Team Leadership in a fast-paced SaaS environment.
• 3+ years of experience with a main Cloud provider (Azure experience preferred), with the ability to build and run consistent global operations for customers.
• Proven experience with customer escalation management, with a high sense of urgency and ability to act against the contractual SLA targets.
• Hands on experience with ITIL4 processes: Change, Incident, Problem, Request Fulfillment, Escalation & Complaint Management.
• Excellent analytical skills, with the ability to identify patterns and trends. - Outstanding interpersonal, leadership, organizational, and project management aptitudes.
• Experience with the Incident Response and Communication toolset, such as Statuspage, Pagerduty or any similar tool.
• Good understanding of Methodologies Prince2, Agile, Six Sigma or LEAN.
• Excellent communication skills, to communicate and reporting technical concepts to business and IT stakeholders.
• Fluent in English.
• Candidates with German at least at B2 level will be preferred.

• Experience with cloud providers AWS, GCP, Tanzu.
• Good understanding of Kubernetes (AKS) and Microservices concepts.

About us

Jedox is a leading software solution that enables business planning, budgeting, and forecasting for finance, sales, and other business functions with leading-edge technology to drive Digital Transformation and provide tangible customer value. Constant innovation has made us a leader in the Enterprise Performance Management (EPM) sector.

Our Values:

At Jedox, we pride ourselves on our core corporate values, which drive our success as a team.

Our growth mindset encourages us to constantly learn, evolve and innovate, pushing ourselves to new heights. We work together as #OneTeam OneJedox, with a shared passion for achieving excellence in everything we do. We execute with precision and hold ourselves to the highest standards of excellence, ensuring that we deliver impactful results that exceed our customers' expectations. Our focus on people centricity ensures that our employees are at the heart of everything we do, enabling us to attract and retain top talent. We believe that effective communication and engagement are key to building strong relationships, both internally and with our customers, partners and stakeholders.

Why should you join our team?

At Jedox, we want our customers to achieve #Superplännen. It is that exhilarating feeling when an organization performs how it envisioned it.
When you plan for the future and achieve your goals, we call it Superplännen, and we want you to achieve the same. This is why at Jedox our culture is shaped by our global collaboration, passion for people and development, diversity, and commitment to innovation. We refer to it as our #OneTeam mantra, which is ingrained in everything we do.

We believe in lifelong learning and encourage team members to pursue personal and professional development, including internal & external training and certifications. We also enjoy meeting regularly (online or in persona) with each other all across the world for work, team events, to spend quality time together & have fun, or even do sports together.

The same effort and attention are being given to ensure employee satisfaction in an out of the office. Some of those perks include:

• Flexible work: we love to work together in the offices as #Oneteam, but we also enjoy the possibility of working from everywhere and owning working hours.
• Take time to care for yourself: We offer generous vacation time and comprehensive health benefits plans, including Pension plans.
• Plan for your future: Planning means something different to everyone. Work with your Line Manager to implement a career growth plan that suits your path.
• Reduce your footprint: All offices are centrally located and can be easily reached via public transportation. Most Jedox offices offer public transit reimbursement or other perks like bike leasing.
• High-impact working environment: we enjoy flat hierarchies and short decision-making processes.
• Get corporate discounts across many brands and products.

Jedox is committed to creating an inclusive workplace and does not discriminate based on color, religion or belief, nationality, social or ethnic origin, age, gender, sexual orientation, or any other status protected by the laws and regulations in the geographic locations in which we operate.