Customer Support Administrator - Hannover, Deutschland - Marel

Marel

Geprüftes Unternehmen

Hannover, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Love knowing your opinions matter? Our Customer Support Administrators do

We are looking for a
Customer Support Administrator** to join our team in Osnabruck to be responsible for performing various administration tasks related to service and spare parts delivery.

As Customer Support Administrator, in your daily tasks, you will:

Complete all invoicing activities for spare parts sales, service contracts and service visits, including labor and expenses, for both intercompany and customer direct billing
Update cases and work orders as required by global processes after invoicing is complete
Communicate invoicing discrepancies and support in resolution when applicable
Process credit invoices as needed and approved
Secure efficient administration processes
Support the Customer Support Coordinator, Service Contract Coordinator, Customer Care Manager and other internal stakeholders in regards to customer enquiries on invoices
Ensures time sheets and overtime claims are processed in timely manner to meet payroll cutoff and all costs are allocated to the correct cost centers.
Follows up with engineers on service reports, to ensure they are completed, processed and stored according to global procedures.

Who are we?

We are a team of problem-solvers from all over the world, proud to be working on transforming the future of food.

As world leaders in advanced food processing solutions, we can contribute to creating a world where quality food is produced sustainably and affordably - but we need a
Customer Support Administrator to help us get the most out of this opportunity.

What ́s in it for you?
There's nothing like the feeling you get when you do something worthwhile for a living.

That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel.

You can also expect:

Freedom to take initiative and make an impact in a growing global business
Recognition for your achievements
Clear objectives and realistic demands
An environment of trust and respect

What kind of a person are you?

We encourage each of our 7,500+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential.

We're committed to creating an inclusive culture and welcome new colleagues from all walks of life. To be succesfull in this role, you recognize yourself in the profile below

Education in business administration or similar, preferred
Experience in invoicing
Knowledge of customer service processes and preferably worked in a Sales/Service environment
A customer and service minded selfstarting individual, who can manage time effectively and achieve agreed goals
Excellent communication skills and ability to work in a multidiscipline team environment
Ability to build trust and lasting relationships with the customers
Ability to work well with a team as well as independently to get things done under deadline
Detail focused and accurate
Good command of English and German

Interested?
LI-NS1

LI-Hybrid