Customer Care - Munich, Deutschland - mytheresa

mytheresa

Geprüftes Unternehmen

Munich, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Munich

Clienteling & Customer Care
Mid

Customer Care & Fashion Advisor - German (f/m/d) (Munich):

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor - German (f/m/d) (Munich) to be based in our Munich office.

WHAT YOU WILL DO:

Advisory and support services for our international premium clients concerning the order process
Providing the best in class customer service based on a fine understanding of the nature of ecommerce business
Continuous improvement of internal processes
Close cooperation with our Payment, Warehouse and Shipping departments

WHO YOU ARE:

Native verbal and written knowledge of German and excellent verbal and written knowledge of English to support our customer, additional languages would be considered a plus
First experience in the customer care or any other service oriented industry
Working computer skills required (MS-Office)
Conscientiousness when dealing with customerdata
Flexibility and ability to work under pressure, capacity for teamwork
Proactive, good organizational skills and time management

WHAT WE OFFER:

Up to 32 days of holiday, depending on the length of service, starting with 28 days
Mobile office with up to 40% of your total contracted hours (job and position permitting)
10 days/year of mobile office abroad in EUcountries (job and position permitting)
Language & elearning courses
Staff discount
Company pension scheme
Discounted membership for selected sports platforms & gyms
Discounted travel card & shuttle service
Individual support on mental health & wellbeing (e.g. compatibility work and family life)
Social Day
Employee Share Purchase Plan

WHO WE ARE:

Mytheresa is one of the leading global digital luxury shopping platforms.

Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.