Helpdesk Support Technician - Berlin, Deutschland - Hologic

Hologic

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Helpdesk Support Technician

Permanent

Berlin

Languages:
To be considered for this role you MUST be fluent, both written and spoken, in English and German.

Passionate about IT? Like the thought of supporting a large business? Talented in Helpdesk Support? Then read on We are looking for a Helpdesk Support Technician to join our Berlin office on a permanent contract.

You will join Hologic and provide helpdesk support services to our employees, supporting managers where necessary and collaborating with business leaders.

You are the first point of contact for all employee queries working within our processes and procedures.

You will be looked upon to provide solutions to technology challenges as well as educate end users on utilizing available tools to perform their tasks more efficiently.

What to expect:

IT phone support (On rotating basis)
Computer imaging and troubleshooting
New employee IT inductions
Technical advice and guidance for Hologic employees
Hardware procurement, inventory, disposal support
VIP/Executive support
Assist with managing standard process/procedures
Work directly with vendors on installations, upgrades, preventive maintenance
IT Helpdesk ticket response and closure
On call out of regular business hours. on a rota basis
Maintain knowledge on current and new systems through selfdevelopment
Have a flexible approach to work patterns

What we expect:

Fluent, both written and spoken in German and English.
Experience in IT Help Desk support role
Windows 10 experience and/or Windows 11 experience
Laptop and printer hardware knowledge required
Basic knowledge of networking principles and troubleshooting client wifi issues
Ability to triage, troubleshoot, and resolve PC/Network problems quickly and accurately
ServiceNow experience is desirable but not essential

So why join Hologic?
LI-SA1