Working Student - Duesseldorf, Deutschland - C&A

C&A

Geprüftes Unternehmen

Duesseldorf, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Here at C&A we're embracing the digital transformation taking place across the retail sector, whilst also ensuring we don't lose sight of our heritage.

As a working student (M/F/d) User Research & Experimentation you will have a direct impact on our digital transformation.

Alongside a team of UX Researchers, Conversion Optimization Managers and a Customer Experience Manager, you ensure that the user experience in the C&A online store and app is continuously developed.

Your responsibilities at C&A

Close collaborative work with the CX Manager
Support in monitoring and analyzing qualitative and quantitative customer feedback as well as maintaining and documenting various customer experience metrics (Net Promoter Score, CSAT, etc.)
Independently setting up smaller surveys on specific customer behavior in the online store and create related analyses for different stakeholders
Support the User Researchers in conducting and analyzing user studies
Conducting trend, market and competitor analyses in eCommerce as well as identifying new touchpoints
Create and approve A/B tests and personalization campaigns in collaboration with Conversion Rate Optimization (CRO) managers

What we expect of you

Enrolled student (M/F/d) in business psychology, sociology, data science, communication sciences, business informatics, media sciences or equivalent
Enjoy working with quantitative and qualitative data sets, good analytical understanding as well as interest in eCommerce and User Experience topics
Resultsdriven approach and the right balance between pragmatism and attention to detail
Profound experience in working with Excel, SPSS and R
You speak German and English fluently

At C&A you can look forward to

An exciting job in an international and inspirational working environment in the fashion industry
Indepth induction into your new role
A positive working atmosphere with an open feedback culture
The option to work from home
In addition, you will enjoy attractive discounts including a public transport travel pass
Participation in the "Young Professional Community" program with events and tips and tricks for the start of your career and beyond
C&A fosters equal opportunity for people of all backgrounds and identities. We are led by a genderbalanced board committed to build a diverse and inclusive organisation where everyone can become their best self._