Intern/working Student Intern Product Operations - Berlin, Deutschland - Lufthansa Innovation Hub GmbH

Lufthansa Innovation Hub GmbH

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

About us:

At the Lufthansa Innovation Hub, we're pioneering the future of travel for the Lufthansa Group, the industry, but most importantly for everyone who travels.

The landscape of the travel industry is changing. Our job is to identify these shifts and translate them into new business opportunities in the travel sector.

We are guided by our ambition to take travel to new destinations. To achieve this, we believe in constantly 'pushing the limits' to make travel easier, more convenient, and more enjoyable.

By building a valuable portfolio of travel companies and products, we are making an essential contribution to the asset-light business strategy of the Lufthansa Group.

Tasks

Job summary:

You are responsible for product operations of one of our later stage ventures within Lufthansa Innovation Hub.

cloopio is a one-stop-shop for team offsites in Germany. We enable teams to book memorable corporate retreats with just a few clicks.

Our hand-picked offsite experiences combine curated accommodations, meeting facilities, food options, activities, and more.

After successfully validating cloopio during a soft launch, we are now scaling our operations and are looking for support within portfolio extension and customer service.

Responsibilities:

Customer Relations

Processing of customer requests in direct contact with our customers
Coordination with our offsite partners to confirm availability and offered services
Creation of offsite offers for our customers and support with the booking process
Ensuring a great customer experience from first request until offsite event

Portfolio Extension

Identifying potential offsite partners (eg hotels, group accommodations)
Outreach to potential offsite partners with the goal to onboard them to our portfolio
Onboarding of offsite partners, including site visits
You work with the LIH project leads to align expectations and constantly improve the onboarding process

Requirements:

Profile:

You are pursuing a degree in Business Administration, Product Management, Hospitality Management or related fields
Good verbal and written communication skills
You are a team player with a handson mentality
Previous experience in working in customerfacing roles would be a plus
Affinity towards the travel and mobility sector
Fluency in both German and English

Benefits:

What we offer:

Be an essential member of a smart, hardworking and growing team, developing digital solutions for the travel and mobility tech industry together with one of the most iconic brands in aviation
Gain deep insights into the corporate world as well as the international Travel & Mobility Tech ecosystem
Work independently and entrepreneurially holistically, owning work streams and operational decision making
Utilize seasoned Lufthansa and experienced tech talent
Experience a truly unique setting in the heart of the Berlin tech ecosystem
Competitive compensation with benefits

At LIH, we are super committed to fostering an environment that promotes diversity and inclusivity.

We do not discriminate in employment on the basis of factors irrelevant to merit, qualifications or business need such as age, race, colour, sex, sexual orientation, gender identity, marital status, disability, medical status, or any other status covered by the relevant law in the areas where we operate.