Kering Eyewear Sales Support Specialist - Munich, Deutschland - Groupe Kering
Beschreibung
Summary
Kering Eyewear is the world leader in Luxury and high-end Eyewear (frames & sunglasses), developing a unique 'ensemble' of powerful brands.
Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.
Job Description:
- Your opportunity_
- Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion
- Working closely with the sales team to support them in daily activities and deliver excellent customer service
- Ensuring compliance with sales business policies
- Managing collections and customer appointments in our showroom in the Munich office
- Collaborating with customer service and logistics teams located at our headquarters in Padova, Italy
- How you will contribute_
- Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
- Managing order flow from order entry to order delivery in compliance with agreed trade terms
- Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
- Managing backorders ensuring a clean customer portfolio
- Showing active participation in both organisational preparation and execution by supporting Sales events such as Buying Days and Roadshows Collection presentations Showroom appointments
- Issuing sales/customerrelated reporting to the benefit of both sales team and customer
- Implementing and enhancing customer servicerelated procedures, processes and systems
- Participating to ad hoc salesrelated activities and/or projects
- Support the daytoday activities
- Who you are_
- A university graduate with a bachelor's degree in Foreign languages, Marketing, Business Administration or Fashion/Retail Management with excellent results
- Proven experience (+2 years) in a B2B or B2C customerservice role or in a customerfacing environment and a customeroriented approach
- Excellent communication skills in German & English (minimum B2 level German needed). French language skills will be considered as a plus
- Sales experience within a controlled environment considered a plus
- Experience with SAP/ERP implementation considered a plus
- Good business knowledge of ordertocash flows, sales principles and methods
- Proficient in Microsoft Office programs, mainly Outlook, Excel and PowerPoint
- A reliable team member
- Structured and proactive way of working
- A problemsolver with a "handson" approach to work
- Focus on results
- Motivated, curious, creative and open to new challenges
- Why work with us?_
This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow.
Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Job TypeRegular
Start Date
Schedule
Full time
Organization
KERING EYEWEAR DACH GMBH
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