Customer Service Representative - Kleinostheim, Deutschland - Heraeus Holding GmbH

Heraeus Holding GmbH

Geprüftes Unternehmen

Kleinostheim, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Customer Service Representative (m/w/d)

Heraeus Noblelight

Location Kleinostheim

Permanent

Full Time

About Heraeus

Your tasks:

You will be responsible for quotation and order processing in SAP and ensure proper customer data maintenance and pricing.
You will process incoming inquiries and orders in coordination with interfaces and handle delivery planning in SAP in coordination with scheduling, sales managers and customers.
Tracking and monitoring of orders for timely delivery as well as reminders for unpaid invoices is also part of your job.
Supporting the team with the independent support of customers in coordination with Sales Managers in Germany and abroad.
Furthermore, you enter customer complaints in CRM and follow up on them, you create credit notes and clarify accounts.

Your Qualification:

Successfully completed commercial apprenticeship or studies and several years of professional experience in customer service.
Strong customer and service orientation as well as good communication skills
Interest in technical products
Fluent in written and spoken German and English (other foreign languages would be an advantage)
Confident handling of SAP R/3 and MS-Office / MS-Dynamics
Pleasure in dealing with customers as well as quick comprehension, structured way of working and ability to work in a team

What you can look forward to at Heraeus:

Additional financial benefits
support for private pension plans, life phase account for paid time off (e.g., earlier retirement, subsidy for public transportation, discounts in many (online) stores)

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Modern working environment - ergonomic workstation in open space office with modern equipment, laptop, at choice, two additional screens, iPhone (also for private use) and height-adjustable desks
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Health & well-being - company medical service with comprehensive preventive medical check-ups, sports offers, social counseling and in-house employee canteen with freshly prepared meals every day
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Hybrid working - a combination of remote and on-site working (at least 2 days/week) with flexible working hours

**Any further questions?