Team Lead Customer Service Steering de at - Berlin-Kreuzberg, Deutschland - Raisin GmbH

Raisin GmbH

Geprüftes Unternehmen

Berlin-Kreuzberg, Deutschland

vor 4 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Your Responsibilities

Plan and monitor daily operations and activities of Raisin's Customer Service (internal as well as external front

- and back-office teams) with focus on the German and Austrian market.

Implement and expand KPIs to enhance performance and derive needs for improvements.
Develop and maintain operational forecasts to ensure efficient resource allocation and prevent backlogs.
Evaluate forecast results using root cause analysis and correction.
Collaborate with marketing to understand forecast drivers and obtain as well as ensure that current and accurate information is used for forecasts.
Identify operational constraints to help steer process and product improvements as well as customer communication amendments.

Your Profile

At least 3 years of prior experience in customer service, FinTech, banking and/or finance related company.
Experience working in relevant markets i.e. experience of and understanding of KPI analysis is desirable.
Past working experience in a relevant role, i.e. experience of time management and time critical prioritization roles is desirable but not essential.
Reliability and ability to react and adapt quickly to different situations.
Handson mentality and enjoy thinking outside the box and changing the way things are done.
You are characterized by your problemsolving ability and a high degree of initiative.
Flexibility, as well as an independent, proactive, structured and forwardlooking way of thinking and working.
Professional fluency in German and English with good verbal and written skills.

Join our mission, join our team - and grow with us

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable.

Our culture is strongly driven by our ambitious team, which, connects more than 40 different nationalities.

You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.

As part of our team, you will benefit from:

Personal training budget of 1,700 € and four full training days per year.
Free choice of hardware.
Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
Flexible working hours, home office and 28 vacation days.
Enjoy more than 50+ different sports with

Urban Sports Club:
We subsidize your membership with more than €20 per month.

A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
Enjoy yearly company retreats to exciting European cities and other team events, such as Lunch & Learn, Tech Lunch, Female Empowerment Forum, CEO Talks as well as our yearly Summer

- and Christmas Party.

Do you miss being in the office? The corporate ticket gets you there, which we subsidize with €25 per month (BVG Firmenticket for Berlin and HVV ProfiTicket for HH).
You are moving from another country or city to join us? We will support your relocation.

We are Raisin, a dynamic and fast-growing fintech company that is a trailblazer for open banking in the savings and investments space.

As one of the most successful European fintech companies, we build award-winning marketplaces to help customers gain better access to competitive savings, investment, and pension products.

Combined, our brands Raisin, WeltSparen, SaveBetter and Zinspilot, serve over half a million direct customers from over thirty European markets and the U.S.

Additionally, we partner with more than 400 banks and financial services providers to help them source stable and secure deposit funding and also enable them to offer third-party products to their customers.

We are backed by renowned international investors such as Deutsche Bank, Goldman Sachs, Greycroft, Headline/e.ventures, Index Ventures, Kinnevik, PayPal Ventures, Thrive Capital, Top Tier Capital Partners, Ribbit Capital, and Vitruvian Partners, as well as Peter Thiel.

We are headquartered in Berlin, and also have offices in Frankfurt, Hamburg, Munich, London, Madrid, Manchester and New York.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity._