Junior User Care Specialist - Berlin, Deutschland - Spendesk

Spendesk

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

As part of the Care Department, your mission will be to provide amazing service to our European customers. You'll be the owner of the support scope. Thanks to your great soft skills (e.g. empathy, patience, understanding, proactivity etc.) you will help customers achieve their desired outcome and grow with us

What you will be doing:

Be the preferred entry points for customers facing difficulties on the platform and help them solve their pain and resolve their issues
To solve these issues you will collaborate with Technical team, Product team and the rest of the CS team to provide the best possible answer in the fastest way
Collaborate with your peers of the Product Team to make the product as reliable, bugfree, and fast as possible
Identify the repetitive bottlenecks that customers encounter to solve them in the most effective manner
Be the voice of the customer and provide internal feedback on how Spendesk can better serve them
Stay uptodate on product development and latest releases
Contribute to the development of rich knowledge base
Bring in new ideas to delight our customers

Your Competency Profile:

You have a first significant experience in a customer facing role. SaaS environment would be beneficial
You are curious and a quick learner, you have the ability to absorb a quantity of new information
You have strong empathy skill, real desire to help customers,
You have a strong command of english both written and spoken
It is our business language

- you love talking to people

You are a problem solver and rigorous
You are organized with excellent coordination skills
You're a pro when it comes to efficiently multitask and solve issues in a fastpaced environment
About Spendesk
Spendesk is the 7in1 spending solution built for finance teams to make faster, smarter spending decisions. Founded in 2016, Spendesk is now one of the fastestgrowing fintechs in Europe, with over 4,000 customers and an international team of 500+ employees based in Paris, Berlin, London, Hamburg, and remote. We've raised over €260M from leading investors, and been named a French tech unicorn. And we're not stopping there

About our people & culture

We believe that people do their best work when they're given the freedom to thrive and grow. That's why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity.

Spendeskers come from all over the world (35+ countries and counting) but we have plenty in common:
we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

About our benefits

Our culture is built on trust, empowerment, and growth — with benefits to match
100% reimbursed public transport to the office or bike perk of 30 Euro
Latest Apple equipment (MacBook Air)
28 days of annual leave
Monthly budget of €50 for wellnessrelated spending
Access to (platform for emotional and mental wellbeing)
A friendly remote policy
3 days onboarding trip to Paris & access to our other offices across Europe
Great office snacks to fuel your day
A positive team to work with daily

Diversity & Inclusion

At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.