Shop Support Specialist - Hamburg, Deutschland - Amplifon Group

Amplifon Group

Geprüftes Unternehmen

Hamburg, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Amplifon is the global leader in the hearing care retail industry. Since 1950 we've been changing the lives of millions of customers all around the world. And though we are a global company that's constantly growing, we have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly challenge and improve the customer and employee experience.

More than professionals every day in a network of 9,400 points of sales, give back the joy of hearing, feeling and living to thousands of people across the world.

In

Germany, Amplifon operates with 2.000 dedicated professionals that empower people to discover all the emotions of sound.
We are currently looking for a "

Shop Support Specialist " to join our IT Team, based in our main office in Hamburg.

KEY RESPONSIBILITIES

Service Delivery

Manage the relationship with hardware and software provider
Support shop acquisition process from an IT perspective to guarantee effective and proper service delivered, liaising with stakeholders and supplier to achieve that.
Keep control of timeline and ability to report on project statuses
Build and maintain strong relationships with users to understand their business needs and ensure the delivery of highquality services.
Act as the main point of contact for users, addressing concerns, and proactively identifying opportunities for improvement.
Develop and implement service delivery strategies that align with client expectations and company objectives.
Ensuring full ownership of all allocated tickets, escalated issues and support to employees within the Support Office deskside and in our clinic estate, remotely
Escalate IT issues within the team and to suppliers where necessary ensuring full ownership of issue all the way through to resolution

SKILLS REQUIRED

Essential:

Windows 8, 10, 1 iOS/Android
Microsoft Azure
Office 365 Administration
Active directory Administration
Experience with ServiceNOW or similar ITSM systems
Strong Troubleshooting abilities of desktop and peripheral issues
Knowledge and experience of managing SharePoint online pages and document libraries
Some knowledge of creating scripts for software installations
English Level Intermediate
German Fluent

Desirable:

Exposure to Oracle
Understanding of ITIL framework

Soft skills:

Excellent written and verbal communication skills
Strong desire to keep up to date with advancement in technology
High Business integrity & Business acumen; understands what is needed to support the business and deliver an outstanding customer experience
Strong sense of judgement and ability to proactively make proposals for continuous improvement.
Quick thinking and adaptable
Proven ability to meet deadlines with willingness to go above and beyond to get the job finished.
Works well within the team, assists, and listen to others to achieve a common goal.
Remains calm and clear headed under pressure
Excellent attention to detail, combined with the ability to translate complex information into easytounderstand information.

Workplace:
our office is based in Hamburg. Our smart-working policy allows our employees to work remotely for 9 days a month.