Customer Service Representative Payments - Berlin, Deutschland - people-s-place GmbH

people-s-place GmbH

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Our client, the bank institution of a famous automotive company, is looking for a Customer Service Representative Payments (M/F/d) to join the French collections team in Berlin.

The collections department is the one responsible for loss mitigation through negotiating with customers to reach a payment arrangement and therefore, reducing the risk of a potential credit loss.

Sounds interesting? You can also be part of it

Tasks

\- Designating and optimizing conversation strategies to identify and cope with different customer attitudes

\- Continuously endeavoring to improve your contact and persuasion strategies by giving and receiving peer feedback and listening back to recorded telephone conversations

\- Cooperating and liaising with colleagues of different departments based in France on individual matters such as customer complaints, correction of invoices, and so on

\- Handling bankruptcies and preparing criminal complaints in case of embezzled vehicles

\- Steering and managing third-party agencies based in France to arrange for repossession and transport of vehicles and remarketing

Requirements:

\- Bachelor's or higher degree in economics, banking or accounting is desirable

\- Business fluent (C2) in French and fluent (C1) in English

\- Preferably some experience in credit collection, ideally in a bank environment

\- Experience in working in a customer service environment will be a plus

\- Great negotiation and interpersonal skills

Benefits:

\- Great team supporting you to get the best results in your role

\- Canteen at the job place

\- Challenging work in an international environment of a company awarded as "Great place to work 2020"

\- 30 days of holiday

\- Opportunities to grow inside the company

\- Relocation assistance