Operations Coordinator D2c - Berlin, Deutschland - AEYDE

AEYDE

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Stellenbeschreibung:
Your tasks

Delivering World Class, Luxury Customer Service to Aeyde clients
Taking ownership of each customer journey, resolving cases through accurate, appropriate and personalized solutions that enhance brand loyalty
Using your empathy and intuition to anticipate and understand customers' needs, persevering to resolve service or product related issues with specialist, after-sales knowledge
Streamlining and optimizing customer service & operations processes for D2C / Ecommerce
Providing in-depth customer service reporting from Gorgias
Providing information with regards to products and services and other related inquiries
Helping the supply chain management team to support them in their day-to-day and be flexible on taking on new challenges

Profile:

1+ years experience in an equivalent role in the area of Customer Service for Luxury fashion brands
Excellent communication skills in German and English (both verbal and written)
Excellent organization and project management skills
You have good conflict resolution skills and are able to exceed customer expectations
Exceptional telephone manner and a good listener
Ability to stay calm under pressure
Flexible and hands-on mentality, ability to multitask
Start-up mindset with a can-do attitude
Why us?
A modern office in the very heart of Berlin
An international team of digital-, business
- and fashion experts
Flexible working hours
Endless shoes
- : personal voucher for you and your friends and further specials for employees
You will get +1 day holidays for each year that you stay with us
We support gym memberships and public transportation