Customer Service Japanese Banking - Duesseldorf, Deutschland - Career Management GmbH

Career Management GmbH

Geprüftes Unternehmen

Duesseldorf, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Düsseldorf- ab sofort- Vollzeit- Job-ID: FS24-2192Career Opportunities in Japanese companies - Building Connections, Shaping Careers

Our client is a Japanese bank. Currently, the company is looking for an employee to cover parental leave in customer support.
The contract is limited until the end of March 2025. Part-time options are also available.

Benefits:

Fulltime employment
Attractive salary
Travel allowance
Commuting allowance
Possibility to work from home 3 days per week
International team with many opportunities to use your language skills
Wide range of tasks
Office in central downtown Düsseldorf

Ihre Aufgaben:

Provide comprehensive customer support throughout their lifecycle, from onboarding to account closure
Ensure accurate and timely processing of frontend operations
Initiate and contribute to projects driving change and continuous improvement
Engage in daily communication with customers, promoting bank products, explaining procedures, and negotiating rates and fees
Manage processes of the relevant team, including bookings and information changes, with detailed workflows for the back office
Manage necessary reporting and Ringi processes
Provide specialized support to RMs and other departments in customer communication and frontend operations
Assist in translating transaction materials between English, German, and Japanese
Proactively identify areas for process improvement and develop proposals
Other tasks may be assigned if needed

Ihre Qualifikationen: