Premier Technical Support Specialist with Turkish - Essen, Deutschland - Lenovo

Lenovo

Geprüftes Unternehmen

Essen, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

General Information

Req #

WD

Career area:

Services

Country/Region:

Germany

State:

North Rhine-Westphalia

City:

Essen

Date:

Friday, June 14, 2024

Working time:

Full-time

Additional Locations:

Germany

Baden-Württemberg
Stuttgart

Germany

North Rhine-Westphalia
Essen

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets.

Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

Description and Requirements

This role directly reports to our Technical Support Manager in Germany.

Day-To-Day Tasks:

Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
Identifies the cause of hardware / software faults and provides a solution
Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.
Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
Provides input on recurring customer problems and shares that information with other technical team members when relevant.
Monitors own 'open case' workload and drives to closure.

Position Requirements:

3+ years of experience in Client Technical Support roles.
Experience within IT Services and Working with Field Service Providers
Working Knowledge on Windows Operating Systems and MS Products
Technical Knowledge on client (Notebook, Desktop, & Tablets)
Business Fluent English, German and Turkish language

What Lenovo can offer You:

Employee Share Purchase Plan
Employee Assistance Program, e.g., for health, legal & financial consultancy
Pension Plan
Meal Allowance / Lunch Vouchers
Internal E-learning Development Platform Available for Employees
Specialized Development Trainings (based on nomination process)
Employees Groups (LGBT+, WILL, etc.)
Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)
Job Rad (Bike Leasing)

Check out the video, our DACH team created, to give you an insight into the Lenovo culture We are looking forward to talking to you
Youtube Video

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

Germany