Team Leader Camping Kinzigtal - Steinach, Deutschland - Homair - Eurocamp

Homair - Eurocamp

Geprüftes Unternehmen

Steinach, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Principle Accountabilities:

To consistently deliver a 'brand quality standard' always meeting the expectations of our guests and aspire to exceed it.

The core elements of the standard will entail:

A great welcome with a smile
Delivering safe, functional, fully equipped and clean accommodation
Being visible and available to our customers when they need us
To manage the onsite team including:
Coaching and developing of staff to deliver the brand quality standard
Assessing and monitoring individual performance of your onsite team
Recognising and celebrating great performance whilst promptly addressing any product delivery that is below standard before it affects our guests
The allocation of workload to ensure resources are fully and effectively utilised.
To be responsible for ensuring the safekeeping of company monies, to submit accurate accounts paperwork
To ensure accommodation is fit for purpose through checking it is clean, fully equipped and that any maintenance work is completed.
To use technology to drive through efficiency and improve service delivery.
To ensure all health and safety procedures are followed and actions arising are completed
To ensure a good understanding and close working relationship with campsite staff and management.
To communicate effectively to build strong working relationships with internal and external customers and suppliers, that improves our guests experience
To carry out any other duties as required by your line manager

Knowledge, Skills and Attitude

Essential

18 +

Good working knowledge of English language

Experience of managing & developing people, coaching & providing feedback

Ability to plan and organise

Experience of providing a high standard of customer care

An ability to make decisions and solve problems

A working knowledge of numeracy and IT (Google Drive, smartphones, tablets and cloud based systems)

Willingness to learn

Preferred

Good working knowledge of English language

Experience of managing & developing people, coaching & providing feedback

Ability to plan and organise

Experience of providing a high standard of customer care

An ability to make decisions and solve problems

A working knowledge of numeracy and IT (Google Drive, smartphones, tablets and cloud based systems)

Willingness to learn

A word from the recruiter

"European Camping Group means values, a unique professional experience, and the chance to evolve in a multicultural environment, in places that will make you dream and are already making our customers dream. Your best job, their best vacation"