Customer Service Automation Executive - Berlin, Deutschland - ShopBack
Beschreibung
Responsibilities
- Serve as CS Automation Executive at the country level including AI Chatbot and other automations of ShopBack.
- Build and maintain relevant chatbot flows for the country, by structuring content blocks and continuously improving the copywriting to deliver great user journeys on the chatbot channel.
- Identify areas of opportunity and innovation, including best practices and recommendations for overall chatbot performance.
- Assists other projects with analysis and execution for process/tools improvements, optimization, development, and/or maintenance efforts for CS Automation regionally.
Other Tasks
- Support to update and monitor the country FAQ page which aligns to local market needs/customization
- Perform CS frontline tasks as needed
Requirements:
- Demonstrate problemsolving and decisionmaking skills & analytical and influencing results. Experience on project management is preferred
- Familiar with Excel and Google Suites products, specifically Google Sheet and Slides
- Goaloriented
- You will do what it takes to achieve the critical metrics in providing a high quality of customer experience towards our customers
- Agile
- You can move quickly and adapt to a fastpaced and constantly evolving environment
- Added advantage: Working experience in AI chatbot or related fields
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