Customer Service - Berlin, Deutschland - On AG

On AG

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

At a Glance:

Our happiness delivery team is growing and with this comes the exciting opportunity to become part of our DTC (Direct to Consumer) Operations team.

Our team is the backbone of the whole Customer Service Organization at On. Everything starts with us and we pave the way for all subsequent operations.

Working hand in hand with many different teams, you'll find the perfect balance between administration, communication and creative happiness delivery.

Your Team:
We see problems as challenges and aim to solve them in the most positive way possible. Communication and enthusiasm are key in Customer Service.

Dedicated to delivering the wow, we are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer experience.

That's why we are called Happiness Deliverers.

Your Mission:

Be the first person to answer Operationrelated questions (returns and shortages ) coming from the inhouse and external Happiness Delivery teams
Support inhouse & external teams in system and bug related questions. Be able to provide them with tips which speed up their daily work (filtering methods, new fields addition, exporting/finding reports and new views in 365 Dynamics)
Train external Ops team in new tasks and processes, which are operations related
Monitor the quality our external Ops team and report accordingly
Bring analytical skills to contribute to the rest of Operation team improving our current processes and how we use our tools
Great cooperation with other teams to make the shopping experience for our customers as optimal as possible
Build trust by understanding the unique needs of our customers and resolving every situation with a WOW factor

Your Story:

2 years of work experience in customer service environment
As a peopleoriented person, you have the passion and patience to coach/answer colleagues' questions
You are knowledgeable in the systems: 365 Dynamics, Salesforce/CRM, Excel, Powerpoint
You are a team player and always show empathy to those who approach you with questions
You are driven by explorer spirit and enjoy investigation of finding more efficient and effective ways of operating our daytoday business
Ability to relate to colleagues at all levels, and working cross functionally is natural to you
Your English skills are business fluent; German skills are a plus

What we offer:

We offer a dynamic, challenging and sportive environment that has been ranked as the 'fastest growing sports company' of its time.

With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential.

This is where your work matters, you're hands-on and your team members are amongst the very best in their respective disciplines and fields.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination._