Customer Care Agent - Berlin, Deutschland - Allright Group

Allright Group

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Information:

Tomorrow's Lawyers Digital technologies will change the legal market significantly in the next years. Flightright is at the forefront of Legal Tech Automation. Since 2010 more than 11,000,000 consumers used our service and Flightright has become the #1platform for air passenger rights. We are fast-growing, internationally operating and ready to enter new markets. Shape the future of Legal Tech with us

We, the Operations Team, are the biggest department at Flightright. We are 35 employees with different professional and cultural backgrounds.

Every day we stand up for the rights of our customers and we're their first contact for issues and questions.

With our hands-on mentality and our demand to improve ourselves we always find the best solutions for our customers - even for the most complicated cases.

Due to continuous exchange of knowledge, feedback on a regular basis and respectful treatment of each other, we're able to achieve our goals.

The Operations Team stands for commitment and customer awareness combined with empathy.

We're looking for a Customer Care Agent (M/F/x) UK to join our diligent and awesome English speaking team in our Berlin office.

Your mission:

You are responsible for the care of our English speaking customers
You consider and assess incoming customer cases in cooperation with our internal Legal-Team and our partner lawoffices
You help optimise our operational processes and bring new ideas into play
You contribute to crossdepartmental projects

Your profile:

- (Ideally) You have previous
work experience in customer care

You have excellent written
communication skills
You are interested in
consumer protection and are able to
quickly work yourself into new and
complex topics
You work
independently,
reliably and you are very
selfmotivated
You have
excellent English proficiency; German or any other European language is a plus
A
legal background is a plus but
not essential

Why us?:

We have a unique corporate culture based on a strong team spirit and our company values we're combining professional structures with a progressive culture

-
Diversity is very important to us We are looking for people of all backgrounds, cultures, ethnicities, gender identities, sexual orientations, beliefs, or physical requirements. Whether you come in a suit or barefoot, you are welcome

With us you're working on a meaningful product our mission is to give our customers access to justice
We have well established structures and procedures while maintaining the flexibility of a startup. Continue growing with us
We enjoy an exciting and encouraging work environment
Flexible working hours we believe you are the best judge to know how to organise your work time
We offer benefits like: Trainings, learning snacks, home office, flexible working hours and of course fruits, drinks, games and events

About us:

#Tomorrow's Lawyers Digital technologies will radically change the legal market in the next few years
Flightright is at the forefront of Legal Tech Automation in Germany. Since 2010 more than 7,800,000 consumers used our service and Flightright has become the #1platform for air passenger rights. With our subsidiary
Chevalier, we have already successfully entered the employment law market and are currently developing the Flightright group into the full Allright Legal-Tech with our next new subsidiary freem.
freem **will become the leading point of contact in the area of traffic law for traffic participants and partners with legal expenses insurers. As a group, we are growing, expanding internationally and aiming even higher in the future. Shape the future of Legal Tech with us