Amir El Khalil

Dynamic Sales professional with over 15 years of experience in customer success, global sales, and event management. Proven track record in boosting sales revenue, expanding customer base, strategic account management, and market penetration. Adept at cultivating relationships with key accounts and driving repeat business. Profi cient in leveraging sales performance metrics and KPIs to optimize team performance

1. Customer Success Specialist
   Dresdner Verkehrsbetriebe
   01/2016 - Present
   Dresden, Germany
   Key Duties and Responsibilities:
   •Served as the primary contact for over 100 new customers, achieving a 95% customer satisfaction rate
   •Managed product implementation and Onboarding for 500+ clients, resulting in a 55% increase in customer retention
   •Influenced product updates by sharing feedback from 200+ interactions, enhancing user experience by 25%
   •Boosted key account health metrics by 20% and cut customer attrition rates by 10% by initiating engagement efforts and providing customised support to customers
2. Senior Sales Manager
   Warwick Palm Beach Hotel
   01/2014 - 01/2015
   Beirut, Lebanon
   Key Duties and Responsibilities:
   •Drove hotel sales and maintained market visibility, resulting in a 20% increase in annual revenue
   •Surpassed personal and team sales goals by 15% and 25%, respectively
   •Implemented strategic sales plans, increasing profi tability, occupancy rates, and off-peak business
   •Fostered relationships with local entities and secured new leads, improving lead conversion rate by 18%
   •Generated regular reports and participated in forecasting and budgeting, contributing to a reduction in operational costs by 12% and improving forecasting accuracy by 95%
   •Promoted teamwork and service quality, resolving issues proactively, which led to a 40% decrease in customer complaints and a 35% improvement in service delivery times
3. Global Sales Manager
   Marriott International Hotels
   01/2013 - 12/2014
   Beirut, Lebanon
   Key Duties and Responsibilities:
   •Developed trusted advisor relationships with key accounts, resulting in a partnership with 65+ companies and a 35% increase in global account revenue
   •Met and exceeded sales targets by 35%, aligning with business objectives
   •Ensured high annual retention rates by maintaining customer satisfaction for enterprise-level accounts, leading to a retention rate of over 90%
   •Resolved client issues and inquiries at a senior level across a global book of business, maintaining a customer satisfaction score of 95%
   •Utilized client feedback to improve the customer experience, achieving a 20% increase in customer engagement scores
   •Reported on sales results in Salesforce and suggested improvements, enhancing sales effi ciency by 10% and accuracy in forecasting by 5%
4. Sales Manager
   Grand Hills Hotel and Spa
   01/2012 - 01/2013
   Beirut, Lebanon
   Key Duties and Responsibilities:
   •Handled over 500 client inquiries annually by evaluating, negotiating rates, issuing proposals/contracts, processing bookings, and following up, resulting in a 25% increase in conversion rates
   •Expanded client accounts to surpass revenue targets through prospecting, sales calls, entertainment, and site visits, achieving a 20% growth in key account revenue
   •Ensured customer satisfaction and delivered an outstanding guest experience, refl ected by a 95% positive customer feedback rate and a 30% increase in repeat bookings
5. Events Sales Manager
   Fiesta International Group
   2009 - 2012
   Beirut, Lebanon
   Key Duties and Responsibilities:
   •Evaluated and critically analyzed 100+ events annually following their delivery, including seeking customer feedback, which led to a 10% improvement in event satisfaction
   •Collated and distributed information packs and promotional items to 500+ clients and potential clients, resulting in a 20% increase in client engagement
   •Liaised with clients from the beginning to the end of events and attended to ensure smooth execution, achieving a 99% success rate in event management
   •Ensured the satisfaction of clients or customers by providing excellent customer service and quality delivery, maintaining a customer satisfaction rate of 95%
   •Prepared proposals for clients and upheld well-organized event records, leading to a 30% increase in repeat business
6. Banquet Sales Executive
   Sheraton Coral Beach Hotel
   01/2007 - 01/2009
   Beirut, Lebanon
7. Sales Executive
   Sheraton Coral Beach Hotel
   01/2005 - 01/2007
   Beirut, Lebanon

• MBA: International Business Administration
  University of Wales Trinity Saint David
  07/2021
  Wales, United Kingdom
• BBA: International Hospitality Management
  American University of Culture & Education
  03/2015
  Beirut, Lebanon