Anene Michael

Office IT System Adminstrator at 44 Energy & Event April 2022 — May 2023 • I managed workspace IT hardware, including user account setup, hardware and operating system configuration, as well as employee on boarding and off boarding • 1st level support • I managed client side of communication services (mobile and landline phones,   chat, conference systems, ticket and documentation systems, email) • Automation   of office infrastructure • Windows Server Administration • Communication services (mobile phone management,   chat, conference systems,   e-mail, VPN, Asterisk and Mobile device management (MDM)) • Linux Server Administration • I managed business Applications   (Jira, Confluence, Personio, SAP, File-sharing, solutions, DMS, G suite) • I oversee software license management. •   Microsoft Office 365 Administration(Admin center, MS Teams, MS Exchange, Azure Active Directory) Support to the workplace IT Lead. •I manage various solutions, create documentation, and maintain communication with our managed service provider. •I analyze problems, drive enhancements, and participate in project management. •Proficient with Google Workspace. Management Support Team: •Assist supervisors and managers, including supervisor callbacks and live duty manager support. Executive Technical support: •Worked as the first-level support contact for customers, answering inquiries about products and services using standard help desk procedures. •Assist customers in resolving complex technical problems related to their internet connection, IPTV, and mioTV. Escalated support tickets to the resolution team in the most crucial circumstances but after considerable time • and effort had been spent on troubleshooting the incident by myself • Developed an IT budgeting system that accurately tracked and monitored spending, resulting in a X% reduction in IT costs 

IT Business Development and IT support at IT Internship Tunas and Partners Consultancy Group, Kyiv,Ukraine May 2021 — December 2021 • General IT support such as Software Installation, Technical Documentation & Basic Networking Activities. • Documented Service Requests, Incidents, and Change Requests into the ticketing tool ( Omnitracker), and performed fellow-ups with customers with recommendations, updates, and action plans till the point of resolutions. • Executed first-level troubleshooting, including user access setup, modification, and removal, utilizing Citrix and Active Directory. • Escalated complex incidents/requests to upstream technical groups for 2nd & 3rd level resolution. • provided technical support to end-users, troubleshooting hardware and software issues to ensure optimal system performance. • Managed and maintained IT infrastructure, including servers, network devices, and peripherals.  • Assisted in implementation of IT projects,such as system upgrades and migrations. • Contributed to the development and documentation of IT policies and procedures  • Assisted in the administration of user accounts and access controls

Berlin school of business and innovation (BSBI) - Masters of Science in Information Technology Management  May 2022 — November 2023