Hana Hennaoui

Experienced hotel management assistant

with a focus on overall operations including

events, guest services,

Hotel Operations Assistant –

Events, Guest Services & Group

Management

Hotel Adlon Kempinski, Berlin

2022 – Present

Supported daily hotel operations across

events, reception, and guest services

Coordinated receptions, private

functions, and tourist group arrivals

Handled guest requests, complaints, and

VIP services

Hotel Operations Assistant – Guest

Experience, Event & Room

Coordination Capella Hotel,

Düsseldorf

2018 – 2022

Assisted in planning events, meetings, and

guest functions

Ensured smooth coordination between

front office, housekeeping, and F&B

Maintained 5-star service standards for all

guests and events

Ausbildung – Vocational Training –

Certified Hotel Service Management

Düsseldorf, 2015 – 2018

High School Certificate – Shahbandar

School

ICDL – International Computer Driving

License – GEMS ICT Academy