Maria Razaq

Result-oriented, highly energetic, and hands-on healthcare professional with extensive experience in hospital administration, human resources management, and project leadership. Proven track record in developing and managing both clinical and non-clinical departments within academic hospitals, with expertise spanning business process improvement, financial oversight, and customer service, all with a strong focus on quality and compliance.

Skilled in global talent coordination, international recruitment, contract management, and cross-border staff deployment, with the ability to align HR systems to organizational goals. Experienced in supervising diverse teams, including hiring, training, scheduling, payroll, and terminations, while ensuring staff engagement and retention.

Certified lead auditor with deep knowledge of Joint Commission International Accreditation (JCIA), ISO standards, and Risk Management frameworks. Demonstrated success in quality assurance, regulatory compliance, and operational efficiency, complemented by strategic planning, budgeting, and organizational development capabilities.

Accomplished in managing postgraduate medical education (PGME) programs and leading international research and clinical projects in collaboration with NHS UK, Canadian, and US institutions, enhancing healthcare delivery and patient outcomes. Holds an MBA and recently completed an MSc in International Health Management (result awaited) in Berlin, further strengthening expertise in global health systems, international cooperation, and healthcare consulting focused on strategy, operations, and digital transformation in the life sciences sector.

Over 15 years of progressive leadership experience in hospital administration, human resources management, and project delivery within the Department of Obstetrics & Gynecology at Aga Khan University Hospital, supporting both clinical and academic operations across multiple hospital sites. Managed teams of 250+ staff and oversaw services for over 100,000 patients annually, with a consistent focus on quality, compliance, and operational efficiency.

Key achievements include leading recruitment, onboarding, and HR support for local and international professionals; drafting and managing contracts; implementing performance management systems; and developing incentive and compensation plans. Directed strategic planning, budgeting, and cost optimization, achieving 8–10% annual savings while improving patient flow and OR utilization.

Expert in compliance with JCIA, ISO, and risk management standards, leading multiple successful accreditation cycles through internal audits, SOP development, and quality improvement initiatives. Successfully restructured outpatient services, resulting in over 10,000 additional annual patient visits, and enhanced patient satisfaction scores by 15%.

Extensive project leadership experience, including NICU and labor ward upgrades, service line expansions, and coordination of postgraduate medical education programs. Organized numerous national and international CME events, workshops, and seminars. Collaborated on global research and clinical projects with NHS UK, University of British Columbia, Gates Foundation, and US-based institutions, contributing to improved healthcare delivery and patient outcomes.

I hold an MSc in International Health Management from the Berlin School of Business and Innovation, Germany (2025, result awaited), and a Master of Business Administration (MBA) as well as a Bachelor of Business Administration (BBA) from the Institute of Business Administration (IoBM), Karachi, Pakistan. In addition, I have earned an ISO 9001:2008 Lead Auditor Certification from IRCA-SGS Pakistan (2009) and a Certificate in Enterprise Risk Management from Informa Middle East – Institute of Risk Management, UAE (2019), equipping me with strong expertise in quality standards, risk management, and healthcare administration.