Mike Stew 517

As a Network Engineer and Administrator with CompTIA Security+ CE and CCNA certifications, I bring extensive experience in network configuration, troubleshooting, and customer service. My expertise lies in Windows and Linux administration, with advanced skills in designing and implementing robust networks, optimizing routing tables, and ensuring both network performance and security. 

Throughout my career, I have consistently demonstrated outstanding leadership, providing superb technical support, and delivering innovative solutions to complex trouble tickets. I have a proven track record of ensuring seamless connectivity and uninterrupted high availability. I excel in streamlining operations through essential tools for file handling, directory management, command-line environments, and documentation. 

My ability to configure networking services, including HTTP/HTTPS, DNS, SMTP, SSH, and NTP, has provided comprehensive systems administration for classified and unclassified networks. I possess expertise in the OSI model, creating user accounts, and utilizing server managers for diverse functions in Windows, Linux, Cisco routers, and switches. I have demonstrated elite-level proficiency in configuring static routes, implementing packet filtering, and executing network address translation to guarantee optimal network performance and security. 

In my recent role as a Network Engineer at Acuitus Inc., I resolved 250+ tier 3 & 4 trouble tickets, earning extensive hands-on experience in network design, formatting, and construction. I exhibited high proficiency in working with diverse servers and network equipment, ensuring seamless integration and optimal performance. I meticulously plan, install, troubleshoot, and configure networks, hardware, and software interfaces. 

Driven by a commitment to exceptional customer service and technical expertise, I continuously pursue professional development and embrace continuous learning. 

Network & System Administrator Acuitus Inc. | Sunnyvale, CA | January 2023 – Present Technical Experience • Resolved 250+ tier 3 & 4 trouble tickets from esteemed clients such as Department of Defense, US corporations, & international companies earning 1k+ hours of hands-on experience in network design, formatting, & construction. • Exhibited high proficiency in working with diverse servers and network equipment such as Windows and Linux servers, as well as Cisco routers and switches, ensuring seamless integration and optimal performance. Page 2 of 3 – Michael Stewart • Conducted comprehensive system analysis, meticulously planning, installing, troubleshooting, and configuring networks, hardware, and software interfaces, leveraging in-depth knowledge and meticulous attention to detail. • Configured, tested, and administered critical components such as Domain Controllers, Active Directory, File & Exchange servers, DHCP, & DNS on Windows Server 2003, 2008, 2012, 2016 platforms via industry best practices. Professional Development & Customer Service • Mastered key concepts of IT thus building competence for complex challenges and embracing continuous learning. • Developed expertise in designing complex networks, applying advanced protocols including IPv4 & IPv6 subnetting, Virtual LAN, and dynamic routing techniques to ensure optimal network performance and scalability. • Continually earned exceptionally high marks for accelerating professional growth by engaging with a cutting-edge digital artificial intelligence (AI) tutor in order to cultivate expert-level IT skills within a 6-month period. • Delivered exceptional customer service and technical expertise while focused on professional development

Cisco Certified Network Administrator – July 2023 

ACUITUS Certified Information Technology Professional – July 2023 

Coursera Technical Support Fundamentals – February 2021 

MCSA: Windows Server 2016 – January 2021 

CompTIA Security+ CE Certification – December 2020