Samuel Attoh

A goal-driven person who is highly effective at working with both new employees and leadership to develop an interesting and successful working environment. I posses excellent quality assurance and training skills, good problem-solving skills as well as classroom management and team-building abilities. Bringing about 8 years of quality assurance, customer experience and training in the telecommunication industry to long-term position.

 I ensured strict adherence to established quality processes through continuous monitoring and feedback mechanisms. I also conducted in-depth analyses of quality and performance trends, offering valuable recommendations for enhancement. Additionally, I assessed and fulfilled customer requirements, generated comprehensive management and technical reports, and proactively identified recurring issues and service improvement opportunities, contributing to overall operational excellence.

An upskill training at Vodafone while on the job as a Quality Assurance person to fill the vacant role of a Trainer for Vodafone Ghana.