Customer Care Agent - Berlin, Deutschland - MILES Mobility

MILES Mobility

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Join the ride

We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a

Customer Care Agent (f/m/x/d) - English + Dutch + French speaking

Your Mission

You are our first point of contact for all our customers
You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
You are efficient in finding out how to solve issues to provide the best and most effective solution
You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide highquality service is our priority at all times

Your Strengths

You are a real problem solver and enjoy assisting customers in need
You are very communicative and have excellent interpersonal skills
You are ideally familiar with the use of customer support softwares
You have working proficiency and communication skills in verbal/written English, Dutch and French
German skills are a plus
You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
You know how to deliver a great customer experience and always go an extra mile
You are empathetic and have a positive attitude with a desire to help our customers

Why MILES?

You will receive a gross monthly salary of €2, On top of that, you can expect performance-based bonuses every month, as well as extra pay for working on Sundays, during the night, and on holidays.

Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.

Company Pension Plan:
We offer an attractive retirement plan to help secure your financial future.

Mobility:
You will enjoy a fantastic mobility package where you can choose between monthly MILES credits or the Deutschlandticket.

Urban Sports Club:

We heavily subsidize your Urban Sports Club membership to help you stay healthy and fit - both physically and mentally.

Corporate Benefits:

You will have access to over 1,500 providers offering compelling discounts on your next pair of sneakers or theater visits.

Workplace:
You will receive the latest technology and an ergonomically equipped workstation.

MILES Community:
Our diverse team represents over 50 nationalities, and we primarily communicate in English.

Feedback and Personal Growth:
At MILES, we prioritize personal growth and place great value on knowledge-sharing and training opportunities. Our HR and Leadership teams will support you in further developing yourself, your skills, and your strengths.

Office Amenities:
We provide fresh coffee, cold beverages, fruits & vegetables, snacks, lunch during our all-hands meetings and other treats.
We are Carsharing with a lot of.

At MILES, we dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment.

#milescharity