- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
- Use diagnostic tools to troubleshoot problems associated with network
- Connectivity, and workstation hardware/software
- Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
- Installing Printer drivers, IP Printing/Cloud Printing
- OneDrive Setup and migrations w/ OneNote Cloud Sharing
- Attempt Data Recovery on failed systems
- Troubleshoot Encryption issues
- Troubleshoot Password issues
- Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac for employees using iPlanet and O
- Windows / Mac LAN / WAN connectivity troubleshooting
- Ready and assist with video conferencing equipment
- Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
- Take ownership and responsibility of queries, issues and problems assigned to
- the Desktop Support Engineers
- Escalate issues and involve experts wherever required in order to resolve issues
- as quickly as possible.
- Ability to maintain composure with challenging customers
- Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)
- Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)
-
Deskside Engineer
vor 1 Woche
HCLTech Germany Rheinmünster, DeutschlandTreten Sie einem dynamischen Team bei, das die Technologiebranche vorantreibt Wir suchen einen talentierten Deskside Engineer, der unsere globalen IT-Supportinitiativen in Rheinmünster, vorantreiben möchte. Wenn Sie leidenschaftlich daran interessiert sind, Benutzern bei der Fehl ...