Customer Configuration Specialist - Berlin, Deutschland - Lightspeed Commerce

Lightspeed Commerce

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

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Purpose of the role:

The Customer Configuration Specialist will assist our customers in becoming successful with our products, since their success is our success They will be part of our Launch Services team within the Customer Success division, which is a dynamic, passionate, hard-working, international team, keen on sharing knowledge and striving to push limits daily, to deliver the best customer experience.

The Customer Configuration Specialist is responsible for setting up the newly signed B2B customers operating in the Hospitality industry. The day-to-day focus will be placed on menu and account configuration.

The CCS will make sure the POS account of the customer will be configured according to their wishes and make sure the accounts are configured well ahead of their go-live date.

Customer Configuration Specialists are not in direct contact with our customers.

They closely work with the Launch Coordinators and Implementation Specialists, who will be responsible for the communication with the customers.

Key Responsibilities:

Ensuring the successful and timely launch of all customers and accounts they work with
Designing and configuring customer menus based on their submitted menu files
Creating floor plans, configuring the Back Office
Connecting and configuring hardware like printers, Payments Terminals, iPads etc.
Troubleshooting any issues that may arise
Working closely with Launch Coordinators, Implementation Specialists, the Sales team and the Support team to deliver the best customer experience

And a little bit of...

Contributing as part of the wider team to achieve organisational objectives, even if this means doing things that aren't strictly within the scope of the role.

KPI's:

How they will know they are kicking ass:

Monthly targets achieved; configure as many accounts as possible within the least amount of time.
Executing menus in the adhered time period
Achieve SLAs and deadlines for merchant golive dates
Consistently achieve onboarding CSAT targets.

Growth opportunities:

The Hospo Launch Services department consists of three roles; Launch Coordinator, Implementation Specialist and Customer Configuration Specialist. They all work together to get our customers transactional on our platform, each has a different role and speciality.

Launch Coordinator:
Our first point of contact for the customer and internal liaison.

Implementation Specialist:
knows everything about our products and how to set the platform (and thus the customer) up for success.

There is an option to grow in the role and become a senior customer configuration specialist, take on more responsibilities and become the go-to person for your team members.

Another option is to broaden their horizon, growing towards the position of a Launch Coordinator or Implementation Specialist.

Besides this, there are many more departments within Lightspeed where knowledge gained in the Launch department will be an asset.

We expect new joiners to be in the role for at least 12 months before being eligible for another position or a promotion.

Experience:

02 years of experience working with B2B customers, preferably in a solutionsales / technologyrelated environment;
Good to very good spoken and written German and English;
Excellent command of spreadsheet navigation and management (Microsoft Excel, Google Sheets etc)
Experience in hospitality is a plus.

Attributes & Skills:

What will help to kick ass in this role?

Ability to thrive in a competitive environment and execute tasks within short timelines;
Being curious by nature, and not being afraid to challenge the status quo and explore innovative ways of doing what you do best;
You enjoy continuous learning; new products, new tools, new workflows
You are autonomous, but know how to work in a team;
Passion for people and technology;
Strong organisational and multitasking skills;
Most importantly, you know how to have fun while staying focused on your goals

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale,