Customer Service Reporting Specialist - Berlin, Deutschland - On AG

On AG
On AG
Geprüftes Unternehmen
Berlin, Deutschland

vor 4 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

In short:


Your Mission:


  • Build the foundation for Customer Service quantitative performance and be a key stakeholder in curating the success narrative for the EMEA region and its accompanying set of approved dashboards.
  • Design, build, maintain and report as needed on a curated database of DTC performance metrics in EMEA.
  • Collaborate with leadership and BI to resolve data and integrationrelated issues.
  • Collaborate with the data and leadership teams of our BPO vendors to ensure all vendors are in alignment with data reporting.
  • Serve as the key point of contact for data and reporting related questions from
  • Customer Service leadership both regionally and globally.
  • Stay uptodate with company and industry best practices in data management, database design, NPS data analytics, and all app integrations.
  • Embody the On Spirits and deliver the WOW to customers, teammates, and business partners.
  • Lead and participate in special projects as needed to improve team performance and compliance.

Your story:


  • You have relevant experience in customer service, performance management, people management, operations management or operational excellence. (Prefered Min. 2 years experience).
  • You have relevant experience with database management systems, Microsoft Dynamics 365 and Salesforce Lightning is preferred.
  • You have relevant experience with Looker, Alvaia, and Talk Desk a plus.
  • You are empathetic and your strong communication skills enable you to successfully collaborate with multifunctional and multicultural teams.
  • You have the ability to structure and visualize complex issues effectively.
  • You have a solutionsoriented mindset with a proactive approach.
  • You have outstanding analytical and reporting skills, paying meticulous attention to detail.
  • Business fluency in English. Any other European languages a big plus.
  • Flexible to travel on occasion.

Your story:


  • You have relevant experience in customer service, performance management, people management, operations management or operational excellence. (Prefered Min. 2 years experience).
  • You have relevant experience with database management systems, Microsoft Dynamics 365 and Salesforce Lightning is preferred.
  • You have relevant experience with Looker, Alvaia, and Talk Desk a plus.
  • You are empathetic and your strong communication skills enable you to successfully collaborate with multifunctional and multicultural teams.
  • You have the ability to structure and visualize complex issues effectively.
  • You have a solutionsoriented mindset with a proactive approach.
  • You have outstanding analytical and reporting skills, paying meticulous attention to detail.
  • Business fluency in English. Any other European languages a big plus.
  • Flexible to travel on occasion.

What we offer:

On is a place that is centered around growth and progress.

We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate.

Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer.

We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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